Bilingual Mortgage Operations Specialist – Renewals & Servicing

Job not on LinkedIn

🔥 5 minutes ago

🇨🇦 Canada – Remote

💵 $25 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Recruit Action inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2009

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Recruit Action inc. is a recruitment agency dedicated to connecting remarkable candidates with the right employers. With over a decade of experience in Canada, they focus on providing a valuable and human-centered job search experience for both job seekers and companies. Their mission extends beyond traditional recruitment; they actively foster an inclusive economy by partnering with 2SLGBTQI+ owned businesses and sharing insights about the job market and professional development.

📋 Description

• Own complex, aged, escalated, or exception-based administrative cases from intake through resolution, coordinating required follow-up and maintaining clear accountability for next steps • Investigate file discrepancies, system issues, workflow breaks, incomplete documentation, and recurring exceptions by reviewing available records and consulting appropriate partners • Apply established policies, procedures, controls, and authorities to non-routine situations, document the rationale for actions taken, and escalate matters requiring policy interpretation, material remediation, or higher approval • Assess operational and client risk within assigned authority, identify potential control gaps, and ensure concerns are clearly documented and escalated • Perform targeted quality reviews or peer checks, identify recurring errors or process gaps, and provide factual observations to leaders and process owners • Provide procedural guidance, peer support, onboarding assistance, and knowledge transfer without formal people-management accountability • Support the development and maintenance of procedures, job aids, training materials, and administrative controls • Partner with Loyalty specialists, leaders, technology teams, operations, and other business areas to resolve issues spanning multiple processes or systems • Analyze recurring defects, complaints, exceptions, aged items, and manual workarounds to identify root causes and recommend practical improvements that reduce risk and rework • Support testing, operational readiness, and implementation of process or system changes where assigned • Protect client information and reinforce adherence to applicable privacy, security, quality, risk, and regulatory requirements

🎯 Requirements

• College diploma or an equivalent combination of education and significant relevant experience • Progressive experience in mortgage, lending, banking, renewals, retention, servicing, or financial-services operations • Demonstrated ability to investigate and resolve complex administrative issues across multiple stakeholders, processes, and systems • Strong written and verbal communication skills, including the ability to explain processes and clearly document decisions, risks, and recommendations • Demonstrated analytical, root-cause analysis, problem-solving, quality-review, and risk-awareness capabilities • Ability to prioritize complex work, influence partners without direct authority, and remain effective during high-volume periods or rapid change • Ability to provide peer guidance, share knowledge, and support onboarding without formal people-leadership responsibility • Bilingual in French and English at a business level, both written and verbal, where required to support clients across jurisdictions • Advanced knowledge of mortgage renewal and servicing processes, administrative controls, client documentation, and related systems • Experience supporting escalations, root-cause analysis, procedure development, operational reporting, testing, or change implementation • Experience identifying control gaps and recommending improvements to quality, efficiency, service levels, or the client experience • Demonstrated ability to coordinate competing priorities and resolve issues across business and technology partners

🏖️ Benefits

• 18-month contract with the potential for permanent employment • Full-time position: 37.50 hours per week • Weekday schedule from 9 am to 5 pm EST • Training during the first 4 to 6 weeks • Flexible remote work

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