Director of Operations – Integration

Job not on LinkedIn

🔥 7 hours ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $130k - $175k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Refer.IO

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2016

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

Refer. IO is a recruitment platform that connects job seekers and employers. It helps employers improve job board rankings, attract top talent, and build employer brand through job board optimization, direct applicant engagement, referrals, targeting refinement, clarifying employer value proposition, and recruitment marketing to create and distribute content — resulting in long-term talent pipelines and stronger hiring outcomes. It also supports job seekers with career advice, networking, skill-building, employer branding, and strategic guidance to stand out in hiring. Refer. IO works with employers across sectors including healthcare and restaurants, and offers products like job alerts, employer branding, recruitment marketing, and a Recruitment Powerhouse service.

📋 Description

• Own the weekly operating cadence, including scorecard, priorities, accountability, leadership meetings, Rocks, to-dos, Issues List, and meeting discipline • Publish same-day written summaries and maintain clear ownership, deadlines, and definitions of done • Protect CPA billable capacity by driving 85–90% utilization or the board-approved target • Own WIP aging, billing coordination, AR follow-up, and removal of non-billable work from CPA workloads • Identify capacity constraints before tax season • Own the accountability chart and delegation levels • Create role scorecards, hire, onboard, and performance-manage operations and administrative staff • Establish weekly 1:1s, written expectations, and performance accountability • Build the firm operating system for client status, tasks, deadlines, documents, and billing status • Develop SOPs, quality checklists, and handoffs that support busy-season operations and acquired teams • Lead Day-1, Day-30, and Day-90 integration plans for acquired practices • Manage systems cutover, role mapping, client communications, culture and cadence installation, and synergy tracking • Escalate Visionary-level decisions to the Principal while managing all other integration work • Maintain the communication loop through receipt confirmations, progress statuses, completion summaries, daily briefs, and written confirmation of verbal requests

🎯 Requirements

• 5+ years running operations in a professional services firm (CPA, legal, advisory, healthcare practice, or PE-backed roll-up strongly preferred) • Proof you built an operating cadence (meetings, scorecards, accountability), not only kept things organized • At least one meaningful integration story (acquisition, office merge, system cutover, or multi-entity consolidation) • Comfortable holding professionals accountable without being a technician yourself • Excellent writing; lives in the communication loop • Clean background check • References from prior principals / CEOs / MPs

🏖️ Benefits

• Work from home flexibility

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