Group Sales Specialist

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Relais & Châteaux

WebsiteLinkedInAll Job Openings

10,000+ employees

🏨 Hospitality

✈️ Travel

🍽️ Food & Beverage

Hospitality • Travel • Food & Beverage

Relais & Châteaux is an association of more than 580 landmark hotels and restaurants operated by independent innkeepers, chefs, and owners who share a passion for their businesses and a desire for authenticity in their relationships with their clientele. Established in 1954, it offers a unique introduction to a lifestyle inspired by local culture, gastronomy, and experiences, showcasing a commitment to preserving local heritage and the environment.

📋 Description

• Manage all inbound group, wedding, social, and buyout inquiries • Qualify leads based on availability, seasonality, operational feasibility, and strategic fit • Develop tailored proposals and itineraries • Lead sales conversations through negotiation and contract execution • Respond to inbound RFPs and sales requests through applicable platforms and channels • Track inquiry volume, response time, conversion rates, and revenue performance • Support group sales strategies, pricing guidelines, minimum stay requirements, and sales parameters • Identify repeat group business and referral opportunities • Represent Fogo Island Inn at sales calls, client meetings, trade events, and familiarization visits as required • Lead formal sales handoffs for confirmed group bookings and conduct handoff meetings with the Group & Events Manager • Coordinate reservations for groups booking and paying individually • Conduct site inspections and sales-led tours • Remain available post-handoff for commercial or contractual matters and future business development • Support post-event follow-up for future bookings and repeat business • Log commercial insights and opportunities in CRM • Collaborate on forecasting, pacing, and pipeline reporting • Monitor group deposits, payment schedules, and contractual milestones with Finance and Reservations

🎯 Requirements

• 3+ years of experience in group, catering, or events sales within a luxury hotel, resort, or hospitality setting • Demonstrated track record of converting inquiries into confirmed contracts • Experience developing customized proposals, negotiating contracts, and applying pricing strategies • Proficiency with CRM/sales platforms; Salesforce experience considered an asset • Strong understanding of group, wedding, social, and buyout sales cycles • Understanding of seasonality and operational constraints specific to a small luxury property • Excellent negotiation and relationship-management skills with high-value clients • Ability to manage multiple concurrent opportunities with exceptional organization, accuracy, and responsiveness • Must have valid Canadian driver's license • Excellent interpersonal and communication skills • Passion for social business and desire to make a difference in the lives of others and the community • Entrepreneurial spirit and positive attitude • Commitment to upholding the vision and goals of Fogo Island Inn, Shorefast Foundation, and affiliated organizations • Ability to excel in a fast-paced and dynamic environment • Sensitivity to the history and culture of rural Newfoundland

🏖️ Benefits

• Starting salary of $60K – $70K • Team member discounts within our businesses (Fogo Island Inn and Fogo Island Workshops) • The technology necessary to complete your work • An engaged, highly supportive, and collaborative environment that encourages creativity and curiosity • The opportunity to work in a thriving social enterprise • Continued learning and professional development opportunities • Other perks and benefits available