Product Support Specialist

🕒 June 9

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Relocity, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Relocity, Inc. is a company that is redefining the global mobility experience through innovative relocation services for businesses and their employees. They integrate advanced technology, such as AI-driven platforms, to provide personalized destination services and rental assistance. Relocity's offerings are designed to enhance employee engagement and experience by streamlining the relocation journey. With a focus on delivering cost-effective and flexible solutions, they serve as a trusted partner for businesses looking to improve their talent mobility programs, providing services in over 40 markets globally. Their approach combines personal touch with intuitive mobile technology, aiming to deliver an exceptional relocation experience and significant cost savings for companies.

📋 Description

• Serve as the first line of support for Relocity's platform • Help internal teams, clients, and partners troubleshoot issues • Manage incoming support requests and coordinate across teams • Ensure timely and thoughtful resolutions to customer inquiries • Develop understanding of Relocity's web and mobile applications • Document findings and escalate issues when necessary • Maintain accurate ticket categorization and documentation • Identify recurring issues and opportunities for improvement

🎯 Requirements

• 3+ years of experience in technical product support, SaaS support, customer support, customer success, or a related customer-facing role • Experience supporting software products, web applications, or mobile applications • Exceptional written and verbal communication skills • Strong organizational skills and attention to detail • Ability to manage multiple priorities while maintaining a high level of quality and responsiveness • Demonstrated problem-solving and critical thinking skills • Experience investigating issues, troubleshooting customer concerns, and communicating solutions clearly • Ability to work independently while collaborating effectively across teams • Comfort learning new technologies, systems, and workflows • Familiarity with ticketing platforms such as Intercom, Zendesk, Jira, or similar tools

🏖️ Benefits

• Competitive salary • Paid Time Off • Health, Dental, Vision, LTD Insurance • 401k • Remote workplace