Customer Support Representative

Job not on LinkedIn

🕒 September 24

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $300M Series C - Remote on 2022-04

HR Tech • SaaS • B2B

Remote is a global HR and payroll infrastructure company. It provides Employer of Record (EOR), global payroll, Contractor of Record (COR), contractor management, PEO, relocation, benefits and compliance services to enable companies to hire and pay people worldwide. Remote emphasizes owned, end-to-end infrastructure operated by in-house legal, payroll, and compliance teams, offers API-first integrations (REST API, webhooks, CLI), MCP for secure AI agent connections, and is SOC 2 Type II and ISO 27001 certified. The platform targets startups, mid-market and enterprise customers and positions itself as a B2B SaaS provider of global employment solutions.

📋 Description

• Respond to customer messages and calls • Gather information about each request • Provide accurate answers and instructions • Assist customers with online processes • Research solutions when needed • Help resolve routine concerns • Coordinate additional assistance • Maintain accurate communication notes • Track questions requiring follow-up • Provide timely status updates • Support courteous and consistent service

🎯 Requirements

• Strong customer-service abilities • Professional communication skills • Good listening and problem-solving skills • Strong organizational skills • Excellent attention to detail • Basic computer proficiency • Comfortable using virtual communication tools • Ability to learn online platforms • Reliable and responsive • Previous virtual-support experience is helpful but not required

🏖️ Benefits

• Flexible scheduling: Coordinate your availability around existing responsibilities • Training available: Learn support procedures and digital systems • Ongoing support: Receive continued resources and education • Skill development: Build virtual communication and customer-service skills • Virtual environment: Assist customers through online communication channels