Account Manager

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🕒 August 6

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Resi

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏗️ Construction

💼 Consulting

📦 Logistics

💰 $3.6M Convertible Note - RESI on 2023-03

Construction • Consulting • Logistics

Resi is the UK’s leading residential architectural service and online platform that helps homeowners plan and deliver home extensions, loft conversions, and other domestic building projects. They provide best-in-class architectural drawings, planning support (including ex-local authority expertise), digital property scans, cost and timeline calculators, and introductions to vetted builders through a connector service. Resi combines consumer-focused online tools with design and contractor matchmaking to streamline the end-to-end extension and renovation process.

📋 Description

• Serve as the single point of contact for an assigned portfolio of accounts • Guide clients through onboarding, implementation, launch, and continuous success across Resi’s products and services • Learn clients’ marketing goals and proactively manage accounts toward those goals • Anticipate needs, flag risks early, and provide recommendations • Coordinate projects, maintain timelines, and recover slipping projects • Set and manage expectations around scope, timelines, and client feedback • Handle first-line client questions and quick fixes, escalating technical issues to the Technical Account Manager • Partner with the Technical Account Manager on integrations and complex builds • Collaborate with support, product, engineering, design, and sales teams • Identify opportunities for additional Resi services and surface them to the account executive • Prepare and process renewal and client-requested addition contract paperwork • Surface client feedback and demand patterns to the product team • Help improve client experience practices

🎯 Requirements

• Multifamily marketing experience required • 5+ years of direct account management experience, ideally on the agency side, or a similar role • Service instinct paired with commercial awareness • Technical fluency sufficient to understand the platform, direct clients and internal teams, make quick fixes, and identify when to involve the Technical Account Manager • Strong project management instincts and ability to manage multiple accounts without losing detail • Superior verbal and written communication • Exceptional organization • Ability to prioritize and reshuffle work as needed • High critical thinking and ability to connect Resi’s direction with client goals • Comfort with digital marketing fundamentals, including SEO, PPC, websites, and multifamily performance services • Strong listening skills • Personable, confident, composed, and engaging manner

🏖️ Benefits

• A remote-only, flexible work environment • Discretionary time off • Medical insurance • Dental insurance • Vision insurance • Parental leave • 401(k) match • Education reimbursement • Wellness reimbursement • Work from home kickstart stipend • Performance bonus of up to 10%