Caregiver, Customer Service Representative

Job not on LinkedIn

🔥 10 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Revelations Counseling & Consulting

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏥 Healthcare

💼 Consulting

🏛️ Government

Healthcare • Consulting • Government

Revelations Counseling & Consulting is a provider of licensed counseling services and organizational consulting that bridges mental healthcare with system-level whole-health solutions. The company delivers competent, compassionate counseling to individuals, families and offers consulting for commercial and government entities to optimize human performance, address social determinants of health, and predict better outcomes across systems. Their site references patient/client portals, counseling and consulting capabilities, leadership, partnerships, NAICS/CAGE identifiers and services for both clinical care and systems-level implementation.

📋 Description

• Answer, process, and document all calls from customers and representatives • Act as service liaison between customers and internal operational staff • Determine call requirements, respond to inquiries, resolve customer issues, and fulfill requests • Triage customer needs, including verification of demographics and appointment inquiries • Navigate individual needs on a case-by-case basis • Research, locate, and provide information to appropriate entities • Resolve customer concerns and escalate unresolved matters appropriately • Promote electronic communication services and advanced case management technology • Accurately document call information in the case management system • Perform other duties as assigned

🎯 Requirements

• High School Diploma or better • 1-3 years of call center or scheduling experience • Excellent customer service skills • Ability to navigate a computer and use multiple monitors • Ability to utilize email and chat functionalities • Strong interpersonal, written, and verbal skills • Excellent telephone etiquette and friendly demeanor • Detail oriented • Proficient in Microsoft Office Suite • Ability to effectively handle challenging or difficult callers • Proficient in relevant computer applications, including call center phone systems and Electronic Scheduling software • Excellent data entry and typing skills • Ability to work various shifts and hours to cover multiple time zones • Basic familiarity with legal and financial terms • Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation • Must have a quiet, distraction-free workspace with access to an Ethernet connection

🏖️ Benefits

• Remote work environment • Equal employment opportunity protections • Ethernet connection requirement for remote workspace

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