Customer Service Representative

🕒 4 days ago

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REVOLVE

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

🛍️ eCommerce

🛒 Retail

👗 Fashion

💰 Private equity on 2014-03

eCommerce • Retail • Fashion

REVOLVE is an online fashion retailer and e-commerce marketplace focused on women's and men's apparel, accessories, shoes, beauty, and lifestyle products. The company's website showcases new arrivals, designer brands, curated trend categories (e. g. , 'The Cotton Shop', 'Vacay', 'Bridal'), a loyalty program, mobile apps, and a sister luxury site (FWRD). REVOLVE provides customer care (chat, phone, email), promotional offers, and ships internationally (site shows Czech Republic localized content). It emphasizes trend-driven merchandising, influencer and social media marketing, and operates sale and curated editorial sections. REVOLVE is part of Eminent, Inc. (a Revolve Group company) and targets online retail consumers with fashion and beauty products.

📋 Description

• Answering inbound telephone calls and providing excellent customer support • Responding to customer questions and comments via telephone, email, Live Chat, and SMS with speed and professionalism • Responsibility for researching and resolving complaints to ensure customer retention and satisfaction • Following up on all written correspondence and escalate to customer service manager on duty as necessary • Coordinating and liaising with other departments to ensure problem resolution and working together with other customer service team members to promote an environment of customer satisfaction

🎯 Requirements

• Experience with Microsoft Word and Excel • Type 50+ words per minute • 1+ years in Customer Service, help desk or call center experience (preferred) • Type 60+ words per minute (preferred) • Working knowledge of website navigation (preferred)

🏖️ Benefits

• Ability to work autonomously in a virtual environment • Must be reachable and available by telephone, email, and instant message during work hours • Ability to meet set productivity standards on an ongoing basis • Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) • Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) • Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)