Field GTM Manager – Events and Community

Job not on LinkedIn

🕒 August 20

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $130k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎪 Events

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Richpanel

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

💰 Seed Round on 2020-12

eCommerce

Richpanel is a software development company that specializes in automating customer service for eCommerce brands. With a focus on helping companies like Thinx, The Protein Works, and Miansai, Richpanel enables these brands to reduce their customer service workload by over 50% through self-service technology and customer support automation. Their offerings include helpdesk solutions, live chat software, and customer relationship management (CRM) tools.

📋 Description

• Attend or host 3–4 focused events each month across North America • Generate 10–15 qualified demos each month from field activities • Build the annual calendar of dinners, roundtables, retreats and community events • Review attendee lists and identify target accounts before events • Pre-book conversations with high-value prospects • Collaborate with agencies, BPOs, technology partners and operator communities on joint events • Own the guest experience from invitation through follow-up • Host dinners, moderate discussions and make thoughtful introductions • Follow up quickly and convert interest into held demos with appropriate stakeholders • Maintain accurate event-sourced pipeline data in the CRM • Measure cost per qualified demo, pipeline and closed ARR by event • Build a repeatable field-event playbook • Learn Richpanel's AI-native helpdesk product, customers and target buyers • Build community, event and partner maps, target-account lists and guest lists • Attend customer demos and create six-month field calendars • Develop relationships with partners and community leaders • Report to the Head of Partnerships and work directly with the CEO and sales team

🎯 Requirements

• 3+ years in field GTM, events, community, business development, hospitality, brand marketing or a related customer-facing role • Background in arts, humanities, communications, hospitality, theatre, design or event production • Experience owning a pipeline, meetings or revenue target • Ability to demonstrate events that produced qualified sales conversations • Ability to write warm, personal invitations • Ability to speak with ecommerce founders, Heads of CX and agency owners • Organizational skills to manage travel, vendors, guest lists, budgets and follow-up • Comfortable travelling several times each month • Experience at an ecommerce brand, agency, BPO, Shopify app or customer-experience company is a strong signal • Existing relationships with ecommerce founders, operators, agency leaders or community hosts are a strong signal • Experience running private dinners, executive roundtables, retreats or small conferences is a strong signal • Experience selling or generating pipeline for B2B SaaS is a strong signal • Experience moderating panels, hosting podcasts, performing on stage or building communities is a strong signal

🏖️ Benefits

• Meaningful stock options with 4-year vesting • Paid time off • Learning support • Company offsites • Tools needed to work remotely • Target performance bonus: 20% of base salary

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