Senior Agency Partnerships Manager

Job not on LinkedIn

🕒 August 20

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $145k - $165k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 25%

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Richpanel

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

💰 Seed Round on 2020-12

eCommerce

Richpanel is a software development company that specializes in automating customer service for eCommerce brands. With a focus on helping companies like Thinx, The Protein Works, and Miansai, Richpanel enables these brands to reduce their customer service workload by over 50% through self-service technology and customer support automation. Their offerings include helpdesk solutions, live chat software, and customer relationship management (CRM) tools.

📋 Description

• Build partnerships into 30–40% of Richpanel's new ARR • Own partner-sourced closed ARR, qualified demos and partner win rate • Build a named map of top Shopify agencies, BPOs and CX consultants in North America • Select and invest in 20–30 high-potential partners • Recruit, enable and activate partners against shared revenue plans • Learn Richpanel's product, customers, competitors and target buyer in depth • Join sales demos, run discovery and explain the product • Build partner-specific talk tracks for developers, BPOs, CX consultants and growth agencies • Create value propositions for partners and their clients • Build warm introductions through customers, partners and the Shopify ecosystem • Run account mapping, co-selling, dinners, roundtables and community events • Help partners qualify opportunities before sales engagement • Support large deals through customer close and successful launch • Create partner tiers, cadences, enablement and high-touch support rules • Automate onboarding, payouts, deal registration and long-tail communication • Track partner momentum and re-engage inactive partners • Maintain accurate CRM attribution and partner-sourced pipeline • Report qualified demos, win rate, closed ARR and partner concentration monthly • Achieve 10+ qualified partner demos monthly by 90 days and 20+ monthly by six months • Activate 8–10 focus partners with live opportunities within 90 days • Build 20–30 active, high-value relationships within six months • Maintain a 50%+ win rate on qualified partner referrals • Put the channel on a path to 30–40% of new ARR

🎯 Requirements

• 5+ years in partnerships, channel sales, agency growth or ecommerce SaaS • Experience owning a closed revenue target and demonstrating the result • Senior relationships at Shopify agencies, BPOs or CX consultancies • Ability to identify the first 20 partners to evaluate • Understanding of agency business models and recommendation drivers • Deep product-learning ability sufficient to teach and sell products • Ability to create distinct product stories for different partner types • Comfort joining discovery, demos and commercial calls • Ability to host dinners, work conferences and follow up quickly • Analytical ability to distinguish revenue-producing partners from noise • Ability to build systems supporting partner relationships • Ability to move quickly without a complete playbook • Experience leading a brand, agency book, ecommerce function or commercial P&L is a strong signal • Experience at a Shopify app, ecommerce agency, BPO or customer experience company is a strong signal • Experience generating meaningful ARR through agency or consultant referrals is a strong signal • Experience building partner tiers, health scores, enablement and referral workflows is a strong signal • Experience creating joint events that generated qualified opportunities is a strong signal • Ability to travel frequently across the United States and Canada

🏖️ Benefits

• Stock options with 4-year vesting • Paid time off • Learning support • Company offsites • Tools needed to work remotely • Direct access to the CEO, partnerships, sales and product • Ownership of partners, motion, cadences and investments • Small team with few decision-making layers

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