Product Support Specialist

🕒 August 20

🐊 Florida – Remote

🐊 Florida – Remote

💵 $20 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rightway

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $100M Series C on 2021-03

Healthcare • Healthcare Insurance • SaaS

Rightway is a healthcare company focused on providing care navigation and pharmacy benefits management solutions. It specializes in helping employers and health systems lower healthcare costs and improve outcomes through personalized, proactive clinical support and transparent pharmacy benefits management. Rightway offers a human-first approach, providing real-time, one-on-one support to members to help them make better healthcare decisions and navigate the complexities of healthcare systems. The company aims to reduce healthcare costs while improving employee satisfaction with healthcare services.

📋 Description

• Configure inbound and outbound Single Sign-On integrations for client employer portals and validate them against test cases • Execute and validate eligibility, accumulator, claims, and related file transformations in the Client Implementation Hub • Set up and configure custom provider networks in H1, ClearCost, and Rightway internal systems • Configure client engagement and wellness programs in third-party platforms including Iterable • Maintain implementation records, configuration logs, and handoff documentation • Investigate and resolve registration and eligibility issues, escalating to Data Engineering or Engineering when needed • Monitor file ingestion pipelines and audit processing results for completeness and accuracy • Manage provider search and drug search accuracy issues through resolution • Build and maintain SOPs, knowledge bases, escalation guides, and QA checklists • Identify recurring issues and drive upstream fixes with Team Lead and Product • Coordinate with Data Engineering, Client Success, Implementation, and Product Management • Surface product issues with reproduction steps and provide feedback on tooling gaps

🎯 Requirements

• Highly organized and process-driven; able to build checklists, document work, and identify recurring problem patterns • Structured problem-solver able to work through unfamiliar technical issues methodically • Detail-oriented and accurate • Clear written communication skills for documenting complex issues, handoffs, and escalation paths • Adaptable and self-directed in a startup environment • Preference for candidates with direct experience in Rightway health guide, pharmacy guide, or registration support operations • Previous experience in a technical support, client onboarding, or operations role in healthcare or technology is a plus • Deep technical credentials such as engineering or coding are not required

🏖️ Benefits

• Opportunity to help build a net-new function at Rightway and define how technical implementation work gets done as the team scales • Exposure to a broad cross-section of Rightway's internal systems, client configurations, and implementation workflows • Career development pathways into Technical Operations leadership, Product Management, or Implementation Management • Equal Opportunity Employer and inclusive culture