Senior Customer Success Manager

Job not on LinkedIn

🕒 May 1

🇺🇸 United States – Remote

💵 $160k - $200k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 50%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rise8

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎖️ Defense

🏛️ Government

Consulting • Defense • Government

Rise8 is a technology company that specializes in delivering critical software solutions for government agencies, particularly in the GovTech sector. The company is known for building, deploying, and utilizing complex, critical software at high speeds, often completing projects in under 180 days. Rise8's core capabilities include cloud and platform applications, cybersecurity, compliance, and product execution. They are focused on helping government agencies regain their tactical advantage by providing fast, innovative software solutions and bypassing bureaucratic status quos.

📋 Description

• Drive amazing customer experience and ongoing alignment between delivery teams and stakeholders. • Work with federal agency customers across multiple accounts. • Shift between Program Manager, Onboarding Specialist, Digital Transformation Guide, and Delivery Coordinator responsibilities. • Collaborate with Product Managers, User-Centered Designers, Platform Engineers, Software Engineers, and client stakeholders. • Work with Practice Leadership and Recruiting to staff new contracts with the right people and skills. • Establish and guide delivery teams through account onboarding and share relevant work context. • Align with customer stakeholders, including contract officers, on goals and risks. • Establish metrics, agile practices, and Deliverable and Invoicing submission processes. • Regularly measure team and account health and drive remediation plans. • Ensure customers realize delivered value in line with desired impacts. • Drive account strategy to create referenceable customers and expansion opportunities.

🎯 Requirements

• 6-10 years of experience in Customer Success, Program Management, or Services Delivery, ideally with government agency customers. • Strong background in client-facing roles, working with stakeholders at various levels, including contract officers. • Proven ability to manage new contracts, onboard delivery teams, and align client goals with delivery outcomes. • Ability to shift between Program Management, Onboarding, Digital Transformation, and Delivery Coordination based on customer needs. • Experience in risk mitigation, establishing metrics, and implementing agile methodologies. • Experience managing multiple accounts simultaneously and collaborating with Product Managers, Designers, and Engineers. • Business-minded ability to drive account growth and expansion while ensuring customer value and satisfaction. • Strong organization, communication, and facilitation skills. • Ability to travel up to 25%. • U.S. citizenship required. • Must undergo a background investigation if hired.

🏖️ Benefits

• Flexible schedule in a 100% distributed workforce • Premium Insurance: We cover up to 100% of the employee premium and up to 80% of the combined dependent premium on our base health plan, depending on pay band. • 100% coverage of employee and dependent Dental and Vision premiums • Employee premiums for Life and Disability coverage • 401k match at 10% gross pay • 4 weeks combined accrued vacation and sick leave • 10 Federal holidays • Birthday leave • Jury duty leave • Bereavement leave • Education and training budget of up to $3,500 per year • $750 per year for home office technology and equipment • $100 per year for Rise8 merch from the Swag Store • Wellness activities and products reimbursed up to $500 per calendar year • Optional Life Time membership credit of $75 per month ($900 annual benefit) in lieu of the $500 annual wellness benefit • MacBook Pro

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