Telehealth Administrator on Call, Remote

Job not on LinkedIn

July 10

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

+3 more states

🏈 Ohio – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

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CommuniCare Health Services

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Healthcare Insurance • Social Impact • Therapy

CommuniCare Health Services is a behavioral health agency located in Gilbert, Arizona, dedicated to strengthening families through various supportive services. They focus on providing a safe and empowering environment for youth and families, offering programs such as case management, therapy, residential treatment, and life skills coaching. With over 20 years of experience, their mission is to promote healing and resilience in the communities they serve, respecting individual cultural beliefs while fostering personal growth and positive outcomes.

5001 - 10000 employees

Founded 1984

⚕️ Healthcare Insurance

🌍 Social Impact

📋 Description

• PHP Telehealth Administrators on Call have a passion for providing remote administrative, clinical triage, and care coordination support for the PHP Telehealth provider team, as well as seniors and other residents in a variety of healthcare settings that can include, but are not limited to, skilled nursing facilities, assisted living, and independent living communities, etc. • They deliver support in a high touch, person-centered care model and collaborate with the interdisciplinary team to ensure that all residents receive the right care, at the right time. • The Administrator on Call would directly support both the PHP Telehealth provider group as well answering calls for triage from our other telehealth use cases outside of the Skilled Nursing and Assisted living environments. • The goal of the Administrator on Call is to support the Telehealth provider team as well as our patients to increase wellness, prevent illness, improve clinical outcomes and focus on customer experience and satisfaction. • Coordinate with telehealth providers to ensure appropriate patients receive telemedicine services. • Communicate with onsite nursing teams to ensure all clinical needs are coordinated • Oversee provider queue in Never Alone • Support technical issues that arise for telehealth provider team • Monitor EMR to triage routine clinical lab requests, routine imaging results, notifications, etc. that result after hours. • Maintain timely documentation of encounters with facility nurses in the EMR • Record information directly into CRM system • Connect patients that need to be seen acutely by an in-house provider the next day with Central Scheduling • Answer and triage calls from Never Alone use cases outside of the SNF use case • Provide health education • Provide an excellent customer experience to foster high customer satisfaction/retention • Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification. • Follow all state and federal regulations, guidelines, and laws • Collaborate with telehealth provider group • Participation in monthly staff meetings • During downtime there may be some additional project related work related to the development of protocols, initial quality review of previous encounters, or projects to be defined as the role evolves.

🎯 Requirements

• Must have valid RN license • Must be willing to be licensed in the 6 states served (Indiana, Ohio, Pennsylvania, Maryland, Virginia and West Virginia) • Strong clinical assessment and medical triage skills, with the ability to prioritize care. • Excellent customer service skills, with the ability to collaborate effectively with patients and healthcare teams. • Strong critical thinking and problem-solving abilities to manage a wide range of scenarios. • Ability to provide care and guidance to both direct-to-consumer clients and healthcare organizations. • Compassionate and empathetic approach to patient care. • Good technology aptitude. • Accurate and efficient in typing. • Must be able to work independently and manage time efficiently in a remote environment. • Flexibility to work various shifts, including evenings, weekends, and holidays. • Training or clinical experience in geriatrics, primary care/internal medicine and/or ED or urgent care • Minimum of 3-5 years of clinical experience in acute care, emergency, or primary care settings. • Be open to professional development through training, obtaining certifications if necessary, and attending team meetings • Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals • Training or experience in outpatient primary care setting