CX Content Specialist

🕒 October 5

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✍️ Content Marketing Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Roadie

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🍽️ Food & Beverage

🏥 Healthcare

🏗️ Construction

Food & Beverage • Healthcare • Construction

Roadie is a crowdsourced delivery platform that provides local same-day delivery across the United States. As a UPS company since 2021, it offers reliable delivery solutions with a network of 200,000 drivers, enabling efficient last-mile shipping for various industries like retail, e-commerce, and healthcare. Roadie's services include handling deliveries for bulky items, returns processing, and providing delivery solutions for a wide range of industries including airline luggage, grocery, and construction supplies. Their platform supports streamlined delivery operations with real-time tracking, 24/7/365 availability, and seamless API integration, making Roadie an ideal solution for businesses looking to improve their logistics and delivery capabilities.

📋 Description

• Create and refine CX content aligned with Roadie’s voice and style • Audit internal and external Salesforce content for accuracy and relevance • Analyze user behavior, address content gaps, and improve resources with the CX Enablement team • Translate process maps and workflows into clear guides for CX team members • Partner with Product and Marketing on feature rollouts, enhancements, campaigns, and updated resources • Obtain Legal approvals for external-facing content • Prioritize and organize incoming content requests by scope, urgency, and deadlines • Complete deliverables according to KPIs set by the Content & Instructional Design Manager • Develop and maintain CX team macros • Manage internal communications across communication channels • Optimize the knowledge base search experience using Salesforce features and capabilities • Update CX Enablement leadership on help center performance, content initiatives, and knowledge improvement opportunities

🎯 Requirements

• Bachelor's degree in English, Communication, Technical Writing or a related field • 2+ years of experience in technical writing or content development and creation • Experience with content management systems and knowledge bases; Salesforce strongly preferred • Ability to quickly grasp technical knowledge and convey relevant information in an engaging manner • Tenacity for problem-solving with exceptional patience and persistence • Excellent written and verbal communication skills, with an ability to communicate technical concepts to a nontechnical audience • Ability to produce digestible, searchable, accessible content for a variety of audiences • Self-starter and ability to work independently • Applicants must be authorized to work for any employer in the U.S.; this role is not eligible for visa sponsorship

🏖️ Benefits

• Competitive total rewards package • 100% company-paid health insurance for yourself • 401(k) with company match • Tuition & student loan repayment assistance • Remote-first environment • Unlimited PTO • Inclusive family leave policy that supports all new parents • Paid Wellness Days in addition to Company holidays • Monthly WFH stipend • Paid sabbatical leave • The technology you need to get the job done