Integration Tester

🕒 May 21

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rockITdata

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

💼 Consulting

Artificial Intelligence • Consulting • Technology

rockITdata is a consulting firm that specializes in providing strategic solutions and support in the areas of AI, Data & Analytics, IT Transformation, and Management Consulting. The company focuses on leveraging cloud-based and AI-driven technologies to transform customer experiences and streamline operations. Their expertise lies in serving both commercial and public sector industries, offering bespoke solutions that integrate dual-use technologies to drive business growth and enhance customer engagement. rockITdata is committed to delivering innovative solutions that empower teams and optimize customer relationships through advanced technology partnerships.

📋 Description

• Validate and test integrations across Amazon Connect, AWS Bedrock, Amazon Kinesis, Salesforce, Verint, and related AWS GovCloud services within a FedRAMP High (IL4) environment. • Ensure that real-time and post-call data pipelines, AI-driven workflows, Salesforce integrations, and operational monitoring components function reliably, securely, and according to business and compliance requirements. • Test AWS Lambda functions that orchestrate AI inference calls to Bedrock Agents, process Contact Lens transcript streams, and write structured data to Salesforce. • Validate real-time data pipelines from Amazon Connect through Kinesis to downstream systems including Bedrock, Salesforce, Verint, and QuickSight. • Perform integration testing for near-real-time Lambda-to-Salesforce data delivery during live calls for AI Coaching capabilities. • Validate Salesforce Platform Events and Streaming API integrations used to push coaching prompts to agents in real time. • Test Lightning Web Components (LWC) within Salesforce agent workspaces to ensure proper display of AI coaching prompts, compliance alerts, recommended actions, and knowledge suggestions. • Validate Amazon Lex bot intents, slot types, and fulfillment workflows for IVR Call Taking virtual agents. • Test post-call summarization workflows including Contact Lens transcript processing, Bedrock inference, Guardrails validation, and Salesforce case record creation. • Verify integrations between AI-generated summaries, call metadata, quality scores, and Verint quality management systems. • Validate CloudWatch alarms, anomaly detection configurations, operational monitoring dashboards, and alerting workflows. • Execute integration, regression, end-to-end, system, and user acceptance testing across Dev, Test, UAT, and Production environments. • Develop and maintain test plans, test cases, automated test scripts, and test evidence documentation. • Support infrastructure validation for CloudFormation or CDK deployments. • Participate in DevSecOps processes including automated testing, code validation, security-focused reviews, and CAB-approved deployment verification via ServiceNow. • Collaborate with Security Engineers to validate TLS 1.2/1.3 encryption, IAM least-privilege access controls, logging, and SIEM integration compliance. • Identify, document, track, and retest defects through resolution.

🎯 Requirements

• 4+ years of experience in software testing, integration testing, or QA engineering within AWS cloud environments • Experience testing serverless AWS applications including Lambda, API Gateway, Kinesis, S3, DynamoDB, and CloudWatch • Hands-on experience validating Amazon Connect contact flows, Amazon Lex bots, and Contact Lens integrations • Experience testing Salesforce integrations including REST/SOAP APIs, Platform Events, Streaming API, or Salesforce Connect • Familiarity with Salesforce Lightning Web Components (LWC) testing methodologies • Experience validating real-time streaming architectures using Amazon Kinesis Data Streams and/or Firehose • Knowledge of API testing tools such as Postman, SoapUI, or equivalent • Experience creating and executing automated and manual test cases for distributed systems and integrations • Understanding of CI/CD pipelines and DevSecOps testing practices • Knowledge of IAM policy validation, VPC networking, and AWS GovCloud security best practices • Experience working within FedRAMP, NIST 800-53, or equivalent federal compliance frameworks • Strong analytical, troubleshooting, and defect management skills • Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related field (or equivalent experience).

🏖️ Benefits

• Pay rates are not mentioned in the job listing. • No specific benefits are listed in the description.