Customer Success Manager – Renewals

🔥 16 hours ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $65.3k - $97.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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Rockwell Automation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

🚘 Automotive

💼 Consulting

🎖️ Defense

💰 Grant on 2023-07

Automotive • Consulting • Defense

Rockwell Automation is a global leader in industrial automation and digital transformation. The company provides a range of services and products, including industrial control products, software for design and analytics, and solutions for asset management and process management. Rockwell Automation helps industries such as aerospace, automotive, and life sciences become more efficient and sustainable through cutting-edge technology and innovations. They deliver integrated services that encompass everything from hardware and software to cybersecurity and network infrastructure solutions, driving digital transformation and smart manufacturing processes.

📋 Description

• Support renewal execution across assigned contracts and customer accounts • Coordinate with distributors to initiate and track renewal proposals • Prepare, organize, and communicate renewal documentation • Track renewal status and provide visibility into renewal progress and outcomes • Support low-touch and distributor-led contract motions • Assist Strategic and Regional Customer Success Managers with renewal coordination and execution • Maintain accurate renewal tracking in internal systems • Own renewals where no Customer Success Manager is assigned or support is required • Collaborate with distributors to ensure proposals are created and delivered • Report to the Team Lead or Regional Manager

🎯 Requirements

• Bachelor's degree or equivalent relevant work experience • Legal authorization to work in the USA for US applicants; no employment visa sponsorship • Legal authorization to work in Canada for Canadian applicants; no work visa sponsorship • Ability to travel 10–20% of the time • 3+ years of experience supporting renewals, contracts, or sales operations (preferred) • Experience with CRM tools, including Salesforce and Gainsight (preferred) • Ability to manage multiple workflows and stakeholders (preferred) • Work experience in the manufacturing or automation industry (preferred) • Bilingual or able to communicate in English, spoken and written

🏖️ Benefits

• Health Insurance including Medical and Dental • Health Care Spending Account (HCSA – dependent on the plan chosen) • Employee Assistance Program (EAP) • Retirement plans • Paid Time off • Volunteering Time off • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP) • Employer Paid DC Pension • Maternity and Parental Leave Top-Up • Fitness Reimbursement Program • Some travel to customer sites • Remote work