Customer Success Manager – Renewals

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Rockwell Automation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

🔒 Cybersecurity

💰 Grant on 2023-07

Industrial Automation • Software • Cybersecurity

Rockwell Automation is a global leader in industrial automation and digital transformation. The company provides a range of services and products, including industrial control products, software for design and analytics, and solutions for asset management and process management. Rockwell Automation helps industries such as aerospace, automotive, and life sciences become more efficient and sustainable through cutting-edge technology and innovations. They deliver integrated services that encompass everything from hardware and software to cybersecurity and network infrastructure solutions, driving digital transformation and smart manufacturing processes.

📋 Description

• Support renewal execution across assigned contracts and customer accounts • Coordinate with distributors to initiate and track renewal proposals • Ensure renewal documentation is prepared, organized, and communicated effectively • Track renewal status and provide visibility into renewal progress and outcomes • Support low-touch and distributor-led contract motions • Assist Strategic and Regional CSMs with renewal coordination and execution • Maintain accurate renewal tracking in internal systems

🎯 Requirements

• Bachelor's degree or equivalent relevant work experience. • Legal authorization to work in Canada. • The ability to travel 10-20% of the time • 3+ years of experience supporting renewals, contracts, or sales operations • Experience working with CRM tools (Salesforce, Gainsight) • Ability to manage multiple workflows and stakeholders • Work experience in the manufacturing or automation industry

🏖️ Benefits

• Health Insurance including Medical and Dental • Health Care Spending Account (HCSA – dependent on the plan chosen) • Employee Assistance Program (EAP) • Retirement plans • Paid Time off • Volunteering Time off • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP) • Employer Paid DC Pension • Maternity and Parental Leave Top-Up • Fitness Reimbursement Program