Onboarding Manager, Bilingual – English/Spanish

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Roofr

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $12M Series A on 2022-09

SaaS • B2B • Marketplace

Roofr is a comprehensive software platform designed specifically for roofing businesses. It offers a suite of tools that streamline various aspects of roofing operations, including CRM, instant estimates, proposals, roof measurements, and integrated invoicing and payments. Roofr enables roofers to capture leads, create stunning proposals, manage job details, and order materials all from one platform. The software aims to improve efficiency, save time, and help roofing companies grow by consolidating multiple applications into one seamless workflow.

📋 Description

• Own the full onboarding journey for net-new Roofr customers, from Account Setup and training through handoff to the Customer Success Manager • Manage multiple concurrent onboardings in a high-volume environment using 1:1 sessions and group-based training • Guide customers through Roofr according to their workflows, goals, and technical experience • Drive customers to graduation milestones where they are live, self-sufficient, and ready for handoff • Work with the Account Setup Team to configure Roofr for each customer's needs and support adoption • Deliver live training sessions and group webinars • Partner with Sales, Account Management, Retention, Product, and Customer Success to surface friction, close gaps, and ensure clean handoffs • Contribute to the scalable improvement of Roofr's onboarding playbook • Help customers prioritize, build good habits, and achieve long-term success with Roofr

🎯 Requirements

• Fluent in Spanish (written and spoken) • 2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment • Experience working in a fast-paced, high-growth startup environment • Strong communication and presentation skills across live calls, video meetings, email, and webinars • Ability to build rapport quickly and adapt approach based on customer goals, maturity, and engagement level • Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations • Comfort demonstrating product value and guiding customers toward broader adoption and better business outcomes • High ownership mentality with ability to work autonomously, manage competing priorities, and follow through consistently • Exceptional organization, time management, and attention to detail • Customer advocacy, results orientation, adaptability, continuous improvement, and comfort learning new tools quickly

🏖️ Benefits

• 1st week of employment is mandatory PTO • 1 Friday off per month • Company-wide paid shutdown for the week between Christmas and New Year's • Flexible time off • 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada • RRSP/401k match • Generous Parental Leave policy • Annual company retreat with team-building activities • Learning and development opportunities • Home office setup stipend • Internet and phone allowance • Remote-first culture • Weekly Friday paydays • Equity opportunity mentioned in the company overview