Assistant Director, Global Service Delivery

Job not on LinkedIn

🕒 September 16

🏈 Alabama, Arizona, +18 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🦞 Maine – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Knowtion Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Private Equity Round on 2020-09

Consulting • Insurance • Logistics

Knowtion Health is a company that assists hospitals in handling denied and complex claims, recovering low balance accounts, and providing defense against payer audits. By leveraging advanced technology and a team of experts, Knowtion Health aims to maximize revenue and improve patient experiences. Their services include addressing clinical denials and managing various challenging payer classes, positioning them as a strong advocate for their clients in the healthcare sector.

📋 Description

• Serve as the primary liaison and escalation point for offshore subcontractor partners • Build strong partner relationships and ensure timely resolution of issues, blockers, and requests • Provide leadership and direction to offshore teams • Establish priorities, performance expectations, and accountability to drive consistent delivery outcomes • Own partner performance management, including KPIs, SLAs, productivity and quality analysis, dashboards, and reports • Identify risks and gaps and drive corrective action plans • Lead cross-functional initiatives and operational improvements across Service Delivery, IT, Security, Training/Quality, and offshore partners • Improve processes, onboarding, ramp-up, and overall delivery • Manage partner governance and operational cadence, including business reviews, action-item tracking, project deliverables, escalation paths, SOPs, and stakeholder alignment

🎯 Requirements

• Bachelor's degree preferred • PMP (Project Management Professional) certification preferred • At least 3–4 years of experience working with a global customer or partner • At least 6–8 years of experience working within a Revenue Cycle Management environment • Background in Revenue Cycle Management strongly preferred • Comfortable presenting on camera and communicating with onshore and offshore executive teams • Valid government-issued photo ID required during screening and/or interviews • Applicants located in the listed priority states are prioritized: Alabama, Arkansas, Arizona, Florida, Georgia, Idaho, Indiana, Kansas, Maine, Michigan, Missouri, Mississippi, North Carolina, New Mexico, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Long-term disability • Paid holidays • 401(k) • Generous PTO policy • Remote work with a dedicated, distraction-free workspace at home