Bilingual Spanish Client Support Technician

🕒 June 3

🌵 Arizona, Colorado, +14 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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RT²

WebsiteLinkedInAll Job Openings

51 - 200 employees

RT² is an Enterprise SaaS technology provider in customizable Activation, POS, ERP, Business Intelligence and Agent Portal Systems. Our products scale for growth whether you're a wireless retailer, master dealer, MVNO, or wireless carrier. We offer integrated solutions for tracking serialized and non-serialized inventory, modules that offer real-time procurement, fulfillment, deep-metric reporting, commission reconciliations and carrier integrations. We pride ourselves on meeting meeting the needs of our customers. Whether you have a single location or a 1,000 door national footprint - our platform and complementary product set will help you enhance the customer experience at your store while maximizing operational efficiency. Whether using one of our core products alone or in tandem with enhancements and customizations - we have a solution for you. Learn more at www.rt2.com

📋 Description

• Provide technical assistance and support for incoming calls, email, and internal messaging inquiries in a timely manner • Train customers in the use of our process, systems, and software • Actively listen to clients to understand issues and concerns • Make recommendations to improve the performance and quality of our software • Walk customers through problem-solving process • Install, modify, and repair computer hardware and proprietary POS software • Assist various departments with their questions and concerns • Support of multiple service platforms

🎯 Requirements

• 1-2 Years of prior experience preferred, with no less than 6 months of prior experience in a technical support role • High School Diploma or GED; preference given to candidates with A+ or Network + certifications • Fluency in English and Spanish required • In-depth knowledge of PCs, operating systems, networking, and applications • Experience within a call center environment preferred • Helpdesk support, computer repair or equivalent • Good interpersonal skills • Ability to multitask • Strong Microsoft operating systems experience

🏖️ Benefits

• Health, Dental and Vision Insurance • Paid Annual Leave • Paid Sick Leave • 401K • Flexible working options