Senior Provider Operations Specialist

🕒 4 days ago

🇺🇸 United States – Remote

💵 $80k - $91.2k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Rula

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Series C - Rula on 2024-07

Consulting • Insurance • Healthcare

Rula is a mental health care platform that connects patients with licensed therapists and psychiatric providers across the United States, offering online and in-person therapy, psychiatry, and medication management. The platform works with over 120 insurance plans nationwide (including Medicare, Medicaid, and many major commercial carriers), verifies coverage, provides cost estimates, and offers in-network pricing (average $15 per session with insurance) and cash rates for self-pay. Rula supports 90+ conditions (anxiety, depression, PTSD, ADHD, OCD, bipolar disorder, etc. ), provides tools for scheduling and managing appointments, and offers resources like tests/quizzes and a provider directory spanning all 50 states. It serves patients directly and partners with employers, health plans, and health systems, and emphasizes clinical standards, provider reviews, and ongoing professional development.

📋 Description

• Work directly with the roster automation lead • Validate data pipelines • Execute bulk enrollment record updates • Maintain reconciliation workflows across 50+ payer networks • Build and maintain operational documentation and SOPs • Eliminate tribal knowledge through documented processes • Create real-time visibility into enrollment and roster status • Scope operational requirements for new initiatives before execution • Ensure teams operate from a single, accurate source of truth • Ensure operational changes are implemented with complete documentation and readiness

🎯 Requirements

• 3+ years of experience in healthcare operations, data management, provider network operations, or credentialing/enrollment support • Ability to analyze operational data, troubleshoot data discrepancies, and implement structured solutions using Excel and/or Google Sheets • Experience manipulating, cleaning, and validating large datasets of 1,000+ rows for accuracy and completeness • Ability to identify patterns, anomalies, and root causes in structured data • Ability to manage competing priorities and meet deadlines in a fast-paced environment • Ability to communicate progress and blockers clearly to stakeholders • Strong written and verbal communication skills • Ability to translate operational data and findings into clear summaries for technical and non-technical audiences • Preferred: experience with provider roster management, network reconciliation, or bulk data operations in healthcare, insurance, or health-tech • Preferred: experience with workflow automation, scripting, or low-code tools such as Google Apps Script, Zapier, Make, or Python for data manipulation • Preferred: experience with business intelligence/reporting tools such as Metabase, Looker, Tableau, or Power BI • Preferred: comfort reading or writing basic SQL queries • Preferred: experience with CRM, database, or ticketing platforms such as Salesforce, Airtable, or Zendesk

🏖️ Benefits

• 100% remote work environment • Attractive pay and benefits with transparent pay ranges • Medical, dental, vision, life, disability, and FSA/HSA benefits • 401(k) plan access • Generous time-off policies, including 2 company-wide shutdown weeks each year for most employees • Paid parental leave for birthing, non-birthing, adopting, and fostering parents • Employee Assistance Program (EAP) • Quarterly department stipend for team-building activities or in-person gatherings • Community and employee resource groups • New hire home office stipend • $50 monthly stipend for internet or cell phone expenses • Year-round wellness initiatives • $50/month wellness stipend • Equity offered