Customer Experience Manager

🔥 12 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Salt

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Salt is a small independent staffing agency committed to providing exceptional staffing solutions that allow businesses to focus on their core operations. They specialize in offering flexible staffing options, including temporary, temporary-to-permanent, and direct placement services. With a focus on outstanding customer service, Salt partners with clients to match them with superior candidates quickly, ensuring pre-employment screening and thorough vetting for optimal results.

📋 Description

• Train and launch high-impact brands in kitchens through culinary demos, mock service, and hands-on instruction • Train new kitchen teams for new location launches, including spec, process, and organization • Train District Manager and Kitchen Manager-level trainers so standards cascade through the business • Build and maintain training materials, playbooks, and prep/par guides for every brand • Provide training for new teams being onboarded as needed • Identify gaps in spec, retrain, and set clear expectations around culinary standards • Audit kitchens for food quality, consistency, and compliance with brand specs • Review regular line checks and provide immediate, actionable feedback to field management • Conduct remote line checks, secret shops, and camera reviews • Communicate rollouts and updates on menus, recipes, equipment, ingredients, and other key changes • Resolve kitchen feedback tied to menus, recipes, equipment, and ingredients • Cover kitchen operations in emergency scenarios to keep service running without interruption • Serve as the standard-bearer for culinary excellence and customer experience across kitchens

🎯 Requirements

• 3+ years of professional culinary, kitchen management, or kitchen training experience in a restaurant or quick service environment • Experience training across multiple food concepts, cuisines, or brands • Current food safety certification (e.g., ServSafe), or willingness to obtain one • Valid driver's license and ability to travel 50%+ of the time to kitchen locations • Comfortable using digital tools such as Slack, Opsi, spec libraries, and virtual kitchen/training platforms • Extremely organized and detail-oriented, with strong analytical thinking • Excellent written and verbal communication and comfortable giving direct, concise feedback to trainees and management • High ownership and follow-through; self-motivated with a track record of getting things done • Comfortable working in fast-paced environments with shifting priorities and minimal structure • A natural teacher and mentor, energized by developing people at every level • A customer-focused mindset and excellent problem-solving ability • Acts as a hands-on role model for food quality, consistency, and kitchen hygiene • Bilingual English/Spanish is a plus

🏖️ Benefits

• Incentive-based performance bonuses • Medical, Dental, & Vision Plans • 401(k) with up to a 4% employer match after one year • Unlimited PTO • Paid Family Leave • Remote-based role, with travel to kitchens across the country • Real career advancement opportunities as we continue to grow

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