Director, Salesforce Platform

🕒 September 10

🐊 Florida – Remote

🐊 Florida – Remote

💵 $160k - $180k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Set the vision, operating model, investment priorities, and guardrails for Ryder's Salesforce ecosystem • Establish enterprise Salesforce strategy, roadmap, target-state architecture, org strategy, capability roadmap, and investment plan • Chair and mature the cross-functional Salesforce Center of Excellence • Maintain accountability for platform health, security, reliability, scalability, licensing, release readiness, technical debt, and operational risk • Embed access controls, auditability, vulnerability remediation, disaster recovery, privacy, regulatory controls, and production change practices • Build relationships across business and technology functions and translate competing priorities into enterprise decisions • Establish technical best practices, design principles, configuration/coding standards, and architecture governance • Lead architecture and code/configuration reviews and provide technical guidance and mentoring without owning solution delivery • Define reference architectures, integration/API patterns, identity and access models, master-data responsibilities, retention practices, and data-quality controls • Lead Salesforce instance, product, integration, data-model, and customization rationalization and consolidation • Evaluate releases and emerging capabilities through experimentation, architectural review, security assessment, and value-based adoption decisions • Serve as Ryder's principal relationship owner with Salesforce, managing account planning, executive governance, licensing, renewals, negotiations, escalations, partners, and roadmap discussions • Own financial planning, forecasts, business cases, TCO, benefit tracking, vendor spend, license optimization, and investment trade-offs • Drive cross-segment alignment, change adoption, communications, training, continuous improvement, and vulnerability remediation • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree in Information Systems, Computer Science, Engineering, Business, or related field • 10 years or more in progressive technology leadership with responsibility for enterprise platforms, products, or customer-facing business applications • 10 years or more leading Salesforce or comparable enterprise SaaS/CRM platforms in a large, complex, multi-business-unit environment • 7 years or more leading managers and/or senior professionals and influencing cross-functional teams beyond direct reporting lines • Experience establishing or materially maturing a Salesforce CoE, platform operating model, governance, and portfolio-management capability • 5 years or more leading Salesforce org/instance rationalization or consolidation, including business-process, data, integration, security, and change impacts • 5 years or more in executive stakeholder management, vendor/commercial negotiations, financial planning, and business-case/benefit realization • Advanced Salesforce multi-org strategy, platform architecture, environment strategy, lifecycle, limits, and technical-debt management • Advanced Sales Cloud, Service Cloud, Experience Cloud, Field Service, platform automation, analytics, and enterprise integration patterns • Advanced identity and access, data governance, privacy, security controls, auditability, resilience, and regulated-enterprise practices • Product operating models, agile portfolio management, DevSecOps/CI-CD, release governance, IT service management, and support models preferred • Vendor, licensing, commercial, budget, TCO, business-case, and benefit-realization management preferred • Data Cloud, AI/Agentforce, analytics, and emerging Salesforce technologies, including responsible-adoption considerations preferred • Salesforce Administrator, Advanced Administrator, or Platform App Builder certification preferred • Salesforce Application Architect, System Architect, or relevant domain consultant certification preferred • ITIL, product management, agile, architecture, security, or change-management certification preferred • Authorized to work for any employer in the United States without current or future visa sponsorship

🏖️ Benefits

• Medical insurance • Prescription coverage • Dental insurance • Vision insurance • Life insurance • Disability insurance • Paid time off for vacation, illness, bereavement, family and parental leave • Tax-advantaged 401(k) retirement savings plan • Annual bonus, commission, and/or long-term incentive plan may be available • 10–20% travel