Lifecycle Operations Manager

🔥 7 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RYZE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $1.5M Seed Round - RYZE Superfoods on 2022-03

Healthcare • Consulting • Marketing

RYZE is a link-in-bio platform that lets creators, brands, and agencies build customizable mini storefronts and landing pages for social profiles. It offers drag-and-drop templates, payment integrations (Stripe, PayPal) to sell digital and physical products, booking and appointment scheduling, affiliate management, tipping and crowdfunding features, email and phone capture, and built-in analytics. The service is free to create and designed to help users monetize social traffic and manage multiple Bio Sites from one dashboard.

📋 Description

• Translate lifecycle briefs, journey maps, and campaign strategy into robust, tested, live flows in Klaviyo and Postscript • Interrogate briefs, surface gaps, and identify buildability constraints • Configure triggers, filters, conditional splits, profile property conditions, wait timing, smart sending, and suppression • Coordinate email and SMS channels and establish sending guardrails and governance • Own the technical health of Klaviyo, Postscript, Shopify, and Recharge • Manage integration stability, data governance, and durable documentation • Verify Shopify, Recharge, and on-site events land in Klaviyo with correct properties, profiles, and timing • Configure and troubleshoot webhooks, API-driven events, custom metrics, and profile properties • Maintain source-of-truth definitions for events, attributes, and segments • Build reusable systems including modular templates, universal content blocks, and dynamic content logic • Evaluate and onboard new capabilities based on impact and complexity • Own pre-send QA for email and SMS builds, including personalization, links, UTM accuracy, accessibility, dark mode, mobile, and inbox rendering • QA landing pages, forms, popups, consent capture, list assignment, redirects, mobile rendering, and tracking • QA product and subscription configuration, including variants, selling plans, discounts, bundles, Recharge rules, recurring behavior, swaps, and upsells • Operationalize A/B tests, including audiences, randomization, holdouts, and instrumentation • Define experiment frameworks covering success metrics, sample sizes, and timelines • Monitor flow health, delivery, errors, sending health, bounce and complaint rates, list quality, suppression hygiene, sunset logic, authentication, and sending domains • Identify and fix silent failures involving events, properties, profiles, and integrations • Own lifecycle operations reporting for flow health, delivery, errors, and experiment status • Consolidate or retire journeys that add complexity without return

🎯 Requirements

• 2–4 years of hands-on experience in lifecycle / CRM operations at a DTC or ecommerce brand, working directly from marketing briefs • Deep working knowledge of Klaviyo as the primary tool — flows, segments, templates, and integrations • Hands-on experience with Shopify and Recharge, including subscription data behavior and troubleshooting • Experience with an SMS platform — Postscript preferred; Attentive, Klaviyo SMS, or similar considered • Technical proficiency with HTML, CSS for email, and templating logic (Liquid or similar) • Comfortable reading, writing, and debugging dynamic content and personalization rules • Experience partnering with developers or data teams on integrations, event tracking, and troubleshooting • Ability to read an API doc, test an endpoint, and reason about a webhook payload independently • Understanding of experiment design, including control vs. test, holdouts, key metrics, bias avoidance, and practical constraints • Ability to manage multiple builds in parallel with clear prioritization and communication • Ability to communicate realistic commitments to stakeholders before committing