Technical Support Specialist I, FME Form/Flow

🕒 May 12

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Safe Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

<Safe Software> is the creator of FME, an all-data, Any-AI platform for data integration, transformation, and automation that helps organizations connect databases, real-time streams, cloud platforms, and business systems. Known for strong spatial (geospatial) data support, in-database execution (e. g. , Snowflake), and enterprise-focused workflows, Safe Software delivers its product as scalable software solutions used by thousands of organizations to operationalize data and incorporate AI-driven processes.

📋 Description

• Provide one-to-one technical support for customers through email, and Safe’s Community Q&A forum. • Conduct software demonstrations and build proof of concepts for new and existing customers. • Create and deliver training materials, webinars, and presentations to help customers grow their FME knowledge, and contribute to Safe’s Community by generating step-by-step tutorials and informational articles. • Collaborate with other teams and share your expertise in initiatives such as testing new product features and assisting with marketing campaigns to promote them. • Investigate and explore different configurations and technologies to assist customers, colleagues, and developers. • Keep up to date with product developments by attending Feature Demos and testing the latest versions of our software. • Identify issues within FME and advocate for new and improved functionality that will help our customers.

🎯 Requirements

• 1-2 years of experience in a customer service role, technical support or consultancy. • Knowledge of common data challenges, such as schema management, validation, and filtering. • Experience with ETL processes, and/or developing data/application integrations. • Working knowledge of Windows operating systems. • Effective communication skills to articulate technical information in accessible language. • Empathetic and customer-centric. • Works well independently and in a team with minimal supervision. • Self-motivated and eager to learn new technologies (FME Platform). • Able to think critically and propose solutions to complex problems. • Able to collaborate effectively and exchange meaningful feedback. • Exposure to AI tools and an interest in using them to support troubleshooting, documentation, or workflows. • Previous experience using FME Form and/or FME Flow (Nice to Have). • Working knowledge of Linux operating systems (Nice to Have). • Experience with system administration, networking, and configuration for enterprise software products (Nice to Have). • Experience in technical writing (Nice to Have). • Experience with databases (e.g. PostgreSQL, SQL Server), a range of data formats (e.g. GIS, JSON) and/or stream processes (e.g. Kafka, JMS, RabbitMQ) (Nice to Have). • Experience with Infrastructure As Code (IAC), Containerized environments (Docker, Kubernetes), and Cloud Deployments (AWS, Azure, GCP) (Nice to Have). • Experience using APIs (Nice to Have).

🏖️ Benefits

• Meaningful Work: Make a profound impact across our business, workplace and data integration product. • A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support. • Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives. • Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe. • Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to. • Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year. • Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period. • Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption. • Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program. • An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!