Application Support Analyst

🕒 October 27

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 14 days.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments • Create and manage SharePoint sites, libraries, lists, and permissions • Troubleshoot and resolve Windows and OneDrive issues • Investigate and correct permission misconfigurations at the site, library, folder, and file level • Provide customer service to identify and resolve access-related and general SharePoint issues • Learn and utilize legacy applications including Document Management (DM) • Serve as a point of contact for support requests • Assist with user account management, access control, and security group assignments • Help monitor system performance, storage, and usage reports • Create and maintain documentation, guides, and training materials for end users • Collaborate with IT team members on Microsoft 365 integrations including Teams, OneDrive, and Power Automate • Participate in testing updates, patches, and new features before deployment • Escalate complex issues to senior administrators • Follow up with end users after issue resolution to ensure satisfaction and confirm problems are fully addressed

🎯 Requirements

• BS Degree or 4 years of equivalent work experience • 2 years of experience with SharePoint administration or a similar role • Ability to obtain and maintain a public trust requiring U.S. Citizenship • Ability to thrive and accomplish tasks in a fast-paced environment with minimal supervision • Capability to rapidly learn new applications to support them as needed • Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists • Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook) • Basic knowledge of user permissions and Active Directory / Azure Active Directory • Past hands-on experience with applications such as Caseware IDEA and JIRA/Confluence • Additional knowledge or familiarity with SAS, Nviivo, Rstudio, or Rumba • Strong problem-solving and communication skills • Microsoft certifications (e.g., MS-900, MS-700, or MS-300) preferred • Experience with Power Automate or Power Apps preferred • Experience with SharePoint migration tools (e.g., ShareGate, SPMT) preferred • Prior experience in a helpdesk or IT support role with a customer-facing focus preferred

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