Senior SharePoint Administrator

🕒 5 days ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

🖥️ Administration

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

🔥 Funding within the last year

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments • Create and manage SharePoint sites, libraries, lists, and permissions • Troubleshoot and resolve SharePoint folder and file permission issues, including broken inheritance, incorrect access levels, and unauthorized access concerns • Investigate and correct permission misconfigurations at the site, library, folder, and file level • Provide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner • Serve as a friendly and knowledgeable point of contact for SharePoint-related support requests, ensuring a positive experience for all users • Assist with user account management, access control, and security group assignments • Help monitor system performance, storage, and usage reports • Support the migration of content and data to SharePoint • Create and maintain basic documentation, guides, and training materials for end users • Assist in the development and implementation of SharePoint governance policies • Collaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate) • Participate in testing updates, patches, and new features before deployment • Escalate complex issues to senior administrators as needed • Follow up with end users after issue resolution to ensure satisfaction and confirm problems have been fully addressed

🎯 Requirements

• BS Degree or 4 years of equivalent work experience in lieu of degree • 5 years of experience with SharePoint administration or a similar role • Ability to obtain and maintain a public trust requiring U.S. Citizenship • Basic understanding of SharePoint Online and/or SharePoint Server • Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists • Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook) • Basic knowledge of user permissions and Active Directory / Azure Active Directory • Proven customer service skills with the ability to handle support requests professionally, patiently, and efficiently • Strong problem-solving and communication skills • Microsoft certifications (e.g., MS-900, MS-700, or MS-300) • Experience with Power Automate or Power Apps • Basic knowledge of HTML, CSS, or JSON for SharePoint customization • Familiarity with SharePoint governance and compliance best practices • Experience with SharePoint migration tools (e.g., ShareGate, SPMT) • Experience using SharePoint admin tools and audit logs to investigate permission and access issues • Prior experience in a helpdesk or IT support role with a customer-facing focus

🏖️ Benefits

• Excellent customer service skills with a professional and approachable demeanor • Ability to remain patient and empathetic when assisting users of varying technical skill levels • Attention to detail • Strong organizational skills • Eagerness to learn and adapt to new technologies • Effective written and verbal communication • Ability to manage multiple tasks and priorities • Strong understanding of SharePoint permission structures including site owners, members, visitors, and custom permission levels • Ability to clearly explain permission-related issues and resolutions to non-technical end users • Commitment to providing a high level of service and ensuring end user satisfaction