Senior DevOps Engineer

🕒 October 9

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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SailPoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.

📋 Description

• Build and maintain a resilient, secure, and efficient SaaS application platform meeting established SLAs • Automate deployment, monitoring, management, and incident response across AWS and/or Azure infrastructure • Monitor site stability and performance and troubleshoot production issues across the stack • Scale infrastructure for increasing demand using capacity, reliability, and cost-management practices • Manage cross-functional requirements with Engineering, Product, Services, and other departments • Collaborate with developers to bring new features and services into production • Improve operational practices, procedures, runbooks, and reusable deployment and operations patterns • Meet information security and compliance standards, including ISO27001, SOC1, and SOC2 • Participate in a follow-the-sun on-call rotation • Write and maintain architectural, stakeholder, policy, DevOps, and platform documentation • Perform live demonstrations for stakeholders • Prioritize incoming platform work, manage work in progress, and deliver predictable outcomes • Participate in service-request intake and triage, validating scope, readiness, and routing • Meet response and resolution commitments for service requests • Partner with product and platform engineering teams on service design and handoffs • Build standard infrastructure-as-code, pipelines, modules/charts, automation, and guardrails • Author and curate repeatable, auditable, and safe runbooks • Produce production-ready assets for new cloud services, datastores, and non-standard deployment patterns • Support tenant and environment lifecycle workflows, including provisioning, URLs, certificates, and related controls

🎯 Requirements

• 5+ years of experience in 24x7 production operations, preferably supporting a highly available SaaS or cloud service environment • 5+ years of experience with public cloud infrastructure, AWS and/or Azure, with meaningful depth in at least one • Hands-on experience running Kubernetes in production; Amazon EKS, Azure Kubernetes Service (AKS), or equivalent managed Kubernetes strongly preferred • Experience with infrastructure-as-code tools, especially Terraform • Experience with release automation and CI/CD, such as Jenkins, Argo CD, Azure DevOps, or GitHub Actions • Linux administration and debugging experience in large-scale environments • Experience using programming or scripting languages to automate operations, such as Python or Bash; PowerShell is a plus • Strong understanding of system and networking concepts and troubleshooting techniques • Strong interpersonal, collaboration, and leadership qualities • Ability to operate in an agile, entrepreneurial, rapidly evolving environment • Preferred: Experience operating under SLAs or structured intake in a platform, infrastructure, or internal-customer context • Preferred: Experience with Java/JVM-based services, data platforms such as Kafka or Elasticsearch, or .NET workloads • Bachelor's degree in Computer Science or another technical discipline, or equivalent experience • Additional AWS and/or Azure certifications helpful

🏖️ Benefits

• Follow-the-sun on-call model with no nighttime alerts • Equal opportunity employment • Reasonable accommodations available for individuals with disabilities

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