Senior Customer Success Manager

🕒 July 29

🏄 California, Colorado, +5 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $123.1k - $227k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Partner with customers to build and nurture an internal Customer Center of Excellence • Train Agent Champions and empower customers to iterate, govern, and scale their AI footprint • Monitor agent performance telemetry, success rates, and friction points • Recommend workflow optimizations using data-driven insights • Coordinate with Salesforce Account Executives, Professional Services, and third-party consulting partners/SIs • Manage roadmaps for contracted licenses and consumption credits • Drive deep consumption and utilization against high-impact processes • Define, track, and report quantifiable business impact and ROI • Identify additional AI-agent use cases and help build business cases for expansion • Identify and help neutralize data quality, user resistance, and business process barriers • Bridge customer operational needs with Salesforce Product and Engineering teams

🎯 Requirements

• 6+ years of work experience • 3+ years in Customer Success, Professional Services, or Management Consulting • Experience focused on adoption and change management for enterprise SaaS • Preferably experience in Supply Chain/Manufacturing or Financial Services • Experience participating in or supporting governance frameworks or Steering Committees for large-scale digital transformation projects • Ability to interpret platform telemetry, usage data, and performance dashboards to derive actionable customer insights • Track record of managing consumption-based accounts and driving utilization through value-based activity • Ability to present AI outcomes to senior business stakeholders and translate technical capabilities into tangible business value • Solid understanding of AI/LLM logic and ability to translate agentic capabilities into business outcomes • Preferred: experience with Supply Chain/Manufacturing or Financial Services processes • Preferred: familiarity with ERP, MRP, TMS, Data Cloud, Agentforce, or Slack-based workflow automations • Salesforce certifications such as Administrator or AI Associate are a plus

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Potential incentive compensation, equity, and benefits, as applicable • Reasonable accommodations during the application or recruiting process

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