IT Support Specialist – 2nd Level

Job not on LinkedIn

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samhammer AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Samhammer AG is a Germany-based provider of AI-powered customer service and knowledge-management solutions for enterprises and operators of connected IoT devices. The company combines conversational AI, a curated device-specific knowledge framework (Agentic/ATHENA AI) and human expertise to deliver AI-assisted service centers, dialogbots, and lifecycle services (rollout, maintenance, logistics) as cloud-hosted, DSGVO-compliant offerings. Samhammer focuses on improving first-contact resolution, reducing service costs and operating entire service solutions from implementation through ongoing operation for B2B customers.

📋 Description

• Manage various IT service projects for clients • Work closely with clients in 2nd- and 3rd-level support • Create knowledge articles and FAQs • Share knowledge with the team • Ensure quality standards are met • Support team and project management • Handle calls and tickets using standard ticketing systems • Provide qualified user support and advice • Perform remote troubleshooting for hardware and software issues • Assign and install software via remote access • Support the setup of PCs and mobile devices • Manage user accounts for various applications, including those in the SAP environment • Provide and manage knowledge management resources, as well as FAQ and solution articles

🎯 Requirements

• Completed vocational training as an IT Specialist, IT Systems Electronics Technician, or a comparable qualification, or equivalent professional experience • At least 3 years of experience in IT support, working with ticketing systems, and preparing knowledge materials • Ability to understand processes and identify opportunities for improvement • Ideally, experience using and administering Microsoft environments, including Windows, Office, and Active Directory • Very good written and spoken German • Good written and spoken English • Ability to adapt to people with varying levels of IT knowledge and explain technical topics clearly • Ability to quickly adapt to new situations, remain calm under pressure, and work in a structured manner

🏖️ Benefits

• E-scooters available at the site • Quiet room at the site • On-site activities and events • Digital offerings for remote work • Partnerships with benefits platforms • Home office opportunities