Senior Manager, Enterprise Customer Success

🕒 March 11

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 67%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Ensure ongoing success and value realization for Samsara's enterprise customers • Define and execute long-term strategies for the Select Customer Success team • Find and grow the next generation of Customer Success Managers • Keep executives informed of progress and advocate for change when needed • Lead from the front and take a hands-on approach • Champion and embed Samsara's cultural principles as the company scales globally and across new offices • Hire, develop, and lead an inclusive, engaged, high-performing team • Manage a team of Customer Success Managers • Enhance and scale the customer success motion • Partner with enterprise customers to understand challenges and advise them on leveraging Samsara's Connected Operations Cloud • Manage the customer lifecycle from post-onboarding through adoption, advocacy, and renewal

🎯 Requirements

• 8+ years in Customer Success, account management, or consulting • 3+ years in management positions, including recruiting and retaining top talent • Experience with $1M+ ACV customers • Experience with Enterprise SaaS • Ability to travel within the United States for customer meetings and events, up to 25% • Experience in structured value delivery to achieve measurable business outcomes using a defined engagement methodology • Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization • Proven ability to build trust and communicate effectively with customer executives, day-to-day users, and internal teams including Sales, Product, Engineering, and Finance • Strong problem-solving skills and bias for action • Ability to think strategically while executing with excellence • Self-starter who thrives in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure • Demonstrated ability to foster an inclusive team environment • Bachelor's degree from a 4-year institution • Candidates must reside in the United States, except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. • Ideal candidate located in Eastern or Central time zones • Ability to legally work at the company and in the specified work location

🏖️ Benefits

• Annual on-target earnings (OTE) range of $125,902–$169,280 USD for full-time employees; OTE includes base salary, performance-based bonus/variable pay, and equity for eligible roles • Above-market total compensation • Equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Remote work support where aligned with operational requirements

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume