Customer Experience Representative

Job not on LinkedIn

🕒 2 days ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $20 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Scaled Agile, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

📚 Education

Consulting • B2B • Education

Scaled Agile, Inc. is the provider of SAFe®, the world's leading framework for business agility. Through learning and certification, a global partner network, and a growing community of over 1,000,000 trained professionals, Scaled Agile helps enterprises build agility into their culture so they can quickly identify and deliver customer value, capitalize on emerging opportunities, and improve business outcomes. Scaled Agile is a contributing member of the Pledge 1% corporate philanthropy and community service movement.

📋 Description

• Provide front-line support to customers and partners through online channels, phone, tiered support case management system, and events • Respond promptly and courteously to customer and partner inquiries • Train members on Scaled Agile's Community Platform • Schedule exams, manage surveys, handle certification results, and follow up with students • Coordinate and distribute licensed courseware purchases • Manage communications and distribution when new courseware is released • Maintain the Learning Management System with exam updates, courseware, and video learning • Support Scaled Agile training classes and events • Collaborate with Partner Development and Enterprise Solutions teams to improve partner and enterprise customer experience • Document processes and review and act on customer feedback to improve customer operations • Complete additional Scaled Agile projects as needed by the business

🎯 Requirements

• 2+ years of experience in customer support, ideally in Learning or Service organizations with a membership or certification business model • Strong proficiency in office productivity tools (Gmail, Google Apps, Confluence, Customer Success tools/solutions) • Proficiency with Microsoft Excel and Google Sheets, including VLOOKUPs, formulas, and pivot tables • Familiarity with Salesforce is a plus • Ability to excel in a high-volume environment and meet Key Performance Indicators • Ability to work one of the required US support coverage time zones: 10 AM to 7 PM Eastern, 9 AM to 6 PM Central, or 8 AM to 5 PM Mountain • Sound judgment and a proactive approach • Ability to work independently and identify problems and present creative solutions • Superb organizational and time management skills • Strong attention to detail and ability to prioritize tasks and meet deadlines • Clear, concise, and engaging written communication style

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Optional insurance products • 401K with a match • Flexible paid time off • Company-paid sabbatical after seven years of service • Bonus plan • Equity options • Opportunities for personal development and growth • Remote work from a home office