Customer Care Representative

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🔥 48 minutes ago

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ScaleUP Week

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💼 Consulting

👥 B2C

📚 Education

Consulting • B2C • Education

ScaleUP Week is an annual event held in Canada aimed at accelerating the country's scaleup movement. It brings together founders, investors, and policymakers for four days of masterclasses, workshops, and networking opportunities, culminating in the prestigious ScaleUP Awards Gala. This event fosters collaboration, innovation, and the sharing of best practices to support high-growth ventures across the nation.

📋 Description

• You'll be the first point of contact for ZayZoon customers, providing thoughtful support and clear guidance through in-app chat and email • You'll troubleshoot complex or sensitive inquiries end-to-end • You'll bring the customer perspective into the room, sharing patterns, surfacing feedback, and contributing insights • You'll play an active role in process improvements within Customer Care • You'll stay curious about tools and technology relevant to the team

🎯 Requirements

• 3+ years of experience in a high volume, fast paced customer service or support environment • Experience juggling multiple live chats and emails at once • Clear, confident communication • Comfortability with change • Sharp troubleshooting instincts • Comfort with collaboration • Familiarity with tools like Google Workspace and Slack • A real sense of ownership

🏖️ Benefits

• Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors - our jobs are fully remote, forever • Flexible Time Off: Whether it's a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset – our “You-do-You” time off program caters to the diverse and evolving lifestyles of our team with a maximum of 6 weeks vacation • Instant Benefits: All full-time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend • Inclusive parental leave top-up, earned wage access, real time market data for salaries, a supportive culture for lifelong learners and more