Program Manager

🕒 4 days ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Scan Global Logistics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

🚘 Automotive

💼 Consulting

🍽️ Food & Beverage

💰 $389.3M Debt Financing - Scan Global Logistics on 2025-01

Automotive • Consulting • Food & Beverage

Scan Global Logistics is a global freight forwarder and logistics provider offering end-to-end supply chain solutions across air, ocean, rail and road transport, as well as warehousing, contract logistics, fulfillment, customs clearance and value-added services. Backed by a large international network and digital platforms (MySGL, SCAN WMS) and more than 5,100 specialists in 200+ offices, the company emphasizes low-carbon logistics, sustainability initiatives and tailored solutions for industries such as food, pharma, automotive and aerospace. Scan Global Logistics serves primarily business customers with integrated, B2B logistics and transport services.

📋 Description

• Serve as the primary point of accountability for the customer's formal performance reviews and ongoing account management • Own day-to-day customer relationships from site-level stakeholders through senior customer leadership • Identify and pursue opportunities to expand SGL's scope across services, locations, and regions • Manage assigned 3PL, 4PL, agent, and contractor partners across the national network • Monitor partner and network performance and drive accountability against service expectations and customer requirements • Lead technology initiatives, including operational system optimization, reporting automation, and adoption of AI-assisted reporting and analytics • Develop and present proactive, data-driven recommendations for operational and commercial improvement • Deliver customer-facing reporting on recovery completion, inventory movement, shipping volumes, service performance, and logistics efficiency • Analyze operational data and performance trends to identify risks, opportunities, and areas for improvement • Coordinate operations, warehousing, pricing, technology, and other internal teams to execute customer requirements • Own high-priority escalations involving lost or damaged equipment, delayed recoveries, service failures, and potential compliance exposure • Support continuous improvement initiatives that enhance service quality, reduce costs, improve resilience, and strengthen customer experience

🎯 Requirements

• 10+ years of experience in specialized logistics, first-mile or final-mile operations, reverse logistics, customer success, implementation, technical account management, or operations leadership • Direct experience within logistics, trucking, 3PL, 4PL, warehousing, high-tech, or specialized supply chain environments • Demonstrated experience building, managing, and holding an agent, contractor, or partner network accountable for performance • Strong working knowledge of first-mile logistics, reverse logistics, asset recovery, and/or high-value equipment handling • Demonstrated experience managing customer relationships and presenting to stakeholders across operational, procurement, and supply chain functions • Strong understanding of white-glove handling and the transportation and recovery of high-value equipment • Working knowledge of TMS and WMS platforms • Experience implementing or introducing new systems, technology, automation, or reporting solutions within a live customer account • Strong analytical and problem-solving skills, with the ability to interpret operational data, identify trends, develop hypotheses, and recommend actionable solutions • Excellent communication, relationship management, negotiation, and presentation skills • Ability to manage multiple priorities and effectively lead customer and internal stakeholders in a fast-paced environment • Prolonged periods of sitting at a desk and working on a computer • Lift up to 15 pounds occasionally • Must be eligible to work in the United States • Must pass TSA eligibility screening • Experience in reverse logistics, including end-of-lease recovery, OEM programs, recalls, liquidation, or asset recovery • Experience handling medical, telecommunications, IT, or other high-value technical equipment • Experience developing automated reporting, dashboards, or data-driven customer performance tools • Experience with AI-assisted reporting, analytics, or other emerging technology applications within logistics or supply chain operations • Experience identifying and converting operational opportunities into expanded customer services or revenue growth

🏖️ Benefits

• 401(k) • Health Insurance • Dental insurance • Vision Insurance • Employee assistance program • Health Savings Account (HSA) • Life insurance • Short Term Disability Insurance • Long Term Disability Insurance • Paid Time Off • Tuition Reimbursement