Customer Support Associate

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Schema App

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

🛍️ eCommerce

Marketing • eCommerce

Schema App is an end-to-end Schema Markup solution that helps enterprise SEO teams develop a knowledge graph and drive search performance. It specializes in online marketing, semantic search marketing, ecommerce, SEO, schema. org, schema markup, Rich Snippets, organic search, semantic analytics, business intelligence, Shopify, digital marketing, structured data, professional services, and search engine marketing.

📋 Description

• Deliver high-quality, precise, and timely support across customer accounts • Maintain expertise in Schema App tools, schema markup, deployment processes, and support workflows • Improve internal workflows, templates, support documentation, and technical best practices • Author schema markup in Highlighter • QA, maintain, and update templates • Document bugs, issues, and enhancement opportunities • Submit structured feedback via GitHub or internal processes • Partner with the Implementations Manager on scoping documentation • Assist with integration testing, validation, and documentation • Support CSMs with QBR preparation, reporting, and customer deliverables • Execute customer requests, including reports, opportunities, and insights • Maintain detailed notes, action items, and documentation • Execute and monitor schema deployments and maintenance tasks according to contract cadence • Analyze performance and flag anomalies or opportunities • Maintain accurate and timely reporting for assigned accounts • Own the support ticket queue, triage and prioritize issues, and escalate appropriately • Collaborate cross-functionally to resolve complex technical challenges • Identify and contribute to process and efficiency improvements

🎯 Requirements

• Mid-level experience • Deep expertise in Schema App tools, schema markup, deployment processes, and customer support workflows • Ability to author schema markup in Highlighter with accuracy and consistency • Ability to QA templates and ensure alignment to best practices • Ability to document bugs, issues, and enhancement opportunities clearly • Experience submitting structured feedback via GitHub or internal processes • Ability to assist with integration testing, validation, and documentation • Ability to prepare QBRs, reports, and customer deliverables • Ability to analyze performance and flag anomalies or opportunities • Ability to own, triage, prioritize, and resolve support tickets • Ability to escalate issues appropriately and collaborate cross-functionally • Strong technical precision, attention to detail, prioritization, time management, analytical thinking, and structured communication • Must be able to work effectively with CSMs, Implementation, and Product

🏖️ Benefits

• Weekly 1:1 with conversations around Professional Development • Great benefits for health & wellness, and your coverage starts as soon as you do • RRSP matching • Flex days to re-energize on top of vacation days • You don’t work on your birthday • The Culture Club keeps our virtual team connected through fun and innovative events • Inclusive work environment • Accommodation during the application process