Deployment Manager, Customer Support Specialist – Hospitality Tech

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Jonas Software is the leading provider of enterprise management software solutions to over 40 different vertical markets. The company has acquired over 160 unique and innovative companies, positioning itself as a trusted source for technology and product innovation. With a client base of over 40,000 customers worldwide, Jonas Software operates offices across multiple continents and employs over 3,500 skilled professionals. Its vision is to be a global leader in enterprise management software, recognized for quality and customer service.

📋 Description

• Develop and manage deployment plans, milestones, and timelines based on scope of work • Oversee pre-implementation analysis and solution configuration with stakeholders • Coordinate and lead deployment activities, including validation, training, and soft launch support • Document each stage of the deployment process and maintain accurate project records • Build trust-based relationships with client stakeholders • Respond to and resolve issues raised via Customer Support • Gather feedback during and after deployment to support continuous improvement • Partner with clients to ensure solution adoption and usage • Identify opportunities to expand engagement or optimize product utilisation • Act as the bridge between client teams and internal resources • Contribute to post-mortem reviews, knowledge sharing, and continuous improvement of deployment tools and processes • Lead smooth rollouts of Ariane’s guest-facing hospitality technologies and provide ongoing customer support across Europe

🎯 Requirements

• 3–5 years’ experience in IT, information systems, or a related field • 3 years’ experience in account or relationship management • High school diploma required • College diploma in computer science or related field preferred • Intermediate knowledge of Windows, PC hardware/components, and networking • Basic knowledge of Oracle Opera PMS or other property management systems is an advantage • Basic knowledge of access control systems, including Dormakaba and Assa Abloy, is an advantage • Strong problem-solving and analytical skills • Ability to work autonomously and manage multiple projects • Excellent communication skills and ability to work as a team player • Bilingual English and French, spoken and written • Additional European languages are a plus

🏖️ Benefits

• International exposure • Opportunity to work closely with clients and internal teams • Contribution to company growth and customer success across Europe • Informal, hands-on culture • Teamwork, initiative, and cross-functional collaboration • Disability accommodation during the application process