OIS Support Specialist

🔥 0 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Elekta

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

Elekta is a company specializing in innovative radiation therapy solutions for cancer treatment. With a focus on precision and patient care, Elekta offers a range of products including linear accelerators, brachytherapy systems, and oncology software designed to improve outcomes for patients with various types of cancer. The company is committed to advancing cancer care through technology and collaboration with healthcare providers to ensure optimal treatment delivery and support services.

📋 Description

• Provide expert support to customers using Elekta’s Oncology Information Systems (OIS) • Provide customer support via phone, email, and other support channels • Troubleshoot software issues and respond to product-related questions • Investigate, document, and escalate complex application and functionality issues • Support software updates and system-related activities • Follow established processes, policies, and service standards • Participate in continuous improvement initiatives and cross-functional projects • Develop and maintain expert knowledge of Elekta products, services, and support procedures • Maintain accurate customer and case documentation • Champion Elekta’s values and commitment to customer success • Travel to customer sites as required to support issue resolution and troubleshooting

🎯 Requirements

• Minimum 3 years of experience in clinical oncology treatment, technical support, customer support, training, or an equivalent combination of education and experience • Experience with Record & Verify EMR systems • Experience with radiation therapy treatment systems and oncology workflows • Knowledge of MOSAIQ, Elekta products, Citrix, Windows environments, and Microsoft SQL Server is strongly preferred • Experience using Salesforce or other CRM platforms is considered an asset • Fluency in both French and English, written and spoken • Proficiency with Microsoft Office applications • Strong analytical and problem-solving skills • Ability to work effectively under pressure and manage multiple priorities • Excellent communication and interpersonal skills • Strong organizational skills with attention to detail • Ability to travel up to 10% as required

🏖️ Benefits

• Collaborative and innovative team • Work contributing to improving cancer care and advancing precision radiation medicine • Equal opportunity employer • Automated application screening conducted using fair, transparent, and non-discriminatory practices