Client Success Manager

Job not on LinkedIn

🕒 March 31

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 53%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SDG

WebsiteAll Job Openings

- employees

🛍️ eCommerce

🤝 B2B

💼 Consulting

eCommerce • B2B • Consulting

SDG is an engineering and client-success firm focused on building and supporting eCommerce experiences for DTC and retail brands. The company provides front-end development (headless Next. js and Shopify Hydrogen, plus traditional Liquid templates), Node. js API and application development, QA and automated testing (including Cypress), and client success/feature-delivery services to help clients implement and iterate on eCommerce products. SDG appears to operate remotely with ties to Los Angeles and emphasizes collaboration, quality code guidelines, and operational efficiency.

📋 Description

• Manage the client relationship by overseeing everything from status calls to solution walkthroughs, feature training, and strategy sessions • Maintain timelines for regular client support requests • Responsible for client delivery • Partner with clients to understand their goals, objectives and grow their business • Contribute to the product feedback loop, providing requirements to Product and Engineering on how feedback should be incorporated into the requested feature • Identify areas for increased efficiency, from processes to frameworks and automated tools, operating under the belief that if you do something twice, you can find a more efficient approach • Collaborate with Product Management to provide requirements on new feature requests

🎯 Requirements

• 3+ years of experience • Operations, product management, project management or client relations experience • Self-directed learning style; naturally operate with an execution mindset and enjoy working in a fast-paced, dynamic environment • Comfortable navigating ambiguity, with the desire to implement process and standardize as you go • Detail and deadline oriented • Responsible, reliable, and flexible • Strong communication skills, both written and verbal • Shopify/eCommerce experience is a plus

🏖️ Benefits

• Fully Paid Medical, Dental & Vision • 401k Retirement Plan • Work From Home/Anywhere

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