Lead Product Manager, Fan Experience

🔥 2 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $152k - $220k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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SeatGeek

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🛍️ eCommerce

⚽ Sports

💰 $238M Series E on 2022-08

eCommerce • Entertainment • Sports

SeatGeek is a mobile-focused ticket platform that allows users to buy and sell tickets for live events such as sports, concerts, and theater performances. With an easy-to-use interface, SeatGeek integrates event listings, ticket purchasing, and resale in one place. The platform enhances the user's experience by offering personalized recommendations and insights into event trends. Furthermore, SeatGeek provides a comprehensive array of listings for major sports, music, and entertainment events, positioning itself as a go-to source for fans seeking tickets. The company's operations and offerings emphasize a seamless experience in accessing and enjoying live entertainment.

📋 Description

• Drive the vision, strategy and metrics for how fans move from marketing channels through landing and checkout • Track changes in discovery, including AI assistants, AI-driven search and social commerce, and bring opportunities to the right teams • Optimize landing experiences across performer, venue, category, campaign pages, and app deep links • Lead cross-cutting features including price display, credits and incentives, notifications, saved and followed events, and trust signals • Set up automated quality checks for shared features and AI-powered experiences; detect broken experiences, regressions, and drop-off spikes • Map the full fan journey and identify drop-off points using data, research, and opportunity sizing • Analyze funnel, channel, and experiment results and provide recommendations to partner teams • Run continuous discovery through fan research, data analysis, and competitive teardowns • Shape Product and Marketing roadmaps and bring prioritized opportunities into planning • Run working sessions with partner teams to align and advance journey initiatives • Prototype with AI coding tools, synthesize research and data, and promote effective AI workflows • Champion the fan journey, celebrate wins, and mentor junior product team members

🎯 Requirements

• 8+ years of product management in consumer e-commerce, marketplaces or travel, including work on acquisition funnels, landing experiences or growth • Proven ability to get work prioritized and shipped by teams you don't manage • Working fluency in paid marketing, SEO, AI-driven discovery, and attribution • Strong experimentation, analytical and written communication skills • Experience with pricing, trust or design-system work that spans many surfaces, and strong attention to detail • Bonus: Experience using automation or AI tools to monitor product quality at scale • Bonus: live events or ticketing experience • Familiarity with relevant tools and platforms including Web, iOS, Android, Python, TypeScript/JavaScript, Swift, Kotlin, React, Next.js, Node.js, Contentful, Git/GitLab, Eppo, Datadog, Mixpanel, Looker, Hex, Firebase, TestFlight, Figma, Claude, ChatGPT, and JIRA

🏖️ Benefits

• Equity stake • Discretionary annual bonus • Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely • A WFH stipend to support your home office setup • Unlimited PTO • Up to 16 weeks of fully-paid family leave • 401(k) matching • Student loan matching program • Health, vision, dental, and life insurance • Up to $25k towards family building, reproductive health services and Gender-affirming care • $500 per year for wellness expenses • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical • $360 per quarter to spend on tickets to live events • Annual subscription to Spotify, Apple Music, or Amazon music

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