Customer Success Manager

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🕒 June 25

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SecurityPal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🛍️ eCommerce

📣 Marketing

💰 $21M Series A on 2022-09

eCommerce • Marketing • Technology

SecurityPal is a digital platform designed to help businesses enhance their online connection strategies. It offers tools such as URL shorteners, QR code generators, and customizable landing pages. Through its advanced analytics, users can track engagement metrics and optimize their digital interactions, making it a valuable asset for businesses across various industries.

📋 Description

• Skillfully manage the needs of a portfolio of approximately 30 customers across business segments • Manage the end-to-end customer journey - from onboarding to renewal • Build strong relationships with customers - from entry-level sales team members to C-suite executives • Actively assess and address customer health and churn risks • Demonstrate technical aptitude to quickly learn and enable customers about our app product • Possess strong project management skills to oversee customer projects executed by our delivery team • Have a commitment to continuous improvement and help identify and enhance tools and processes to deliver a better customer experience

🎯 Requirements

• Bachelor’s Degree or equivalent • 6+ years of experience in professional services, customer success, project management, sales, consulting, and/or similar roles

🏖️ Benefits

• Professional development opportunities • Flexible working hours