Principal Technical Account Manager

🔥 13 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

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Securonix

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

☁️ SaaS

🔐 Security

Cybersecurity • SaaS • Security

Securonix is a leader in cybersecurity, providing advanced solutions in Security Information and Event Management (SIEM) reinforced by artificial intelligence. The company offers a suite of products designed to detect, investigate, and respond to cyber threats, including user and entity behavior analytics (UEBA) and security orchestration automation and response (SOAR). Securonix specializes in cloud security monitoring and offers deployments on platforms like AWS, Google Cloud, and Microsoft Azure. Their solutions aim to enhance threat detection speed and precision, reduce false positives, and streamline security operations for organizations across various industries, particularly in the financial services and healthcare sectors.

📋 Description

• Serve as the primary technical point of contact for assigned enterprise customers • Develop trusted advisor relationships with security leaders, SOC managers, analysts, architects, and executive stakeholders • Conduct regular business reviews, health checks, and strategic planning sessions • Align platform capabilities with customer security initiatives, compliance requirements, and operational goals • Drive customer adoption, retention, expansion, and satisfaction • Provide expert guidance on SIEM architecture, security monitoring, threat detection, incident response, UEBA, SOAR, and cloud security use cases • Review customer deployments and recommend best practices for scalability, performance, and operational efficiency • Assist with use case development, detection engineering, content tuning, and security operations optimization • Advise on log source onboarding, data quality improvements, and data governance • Support customers in maximizing platform value through advanced features and new product capabilities • Monitor platform health, adoption metrics, and risk indicators • Identify and proactively address technical challenges, adoption barriers, and operational inefficiencies • Coordinate escalation management and facilitate timely resolution of critical issues • Partner with Support, Professional Services, Engineering, Product Management, and Customer Success teams • Develop success plans and track progress against key milestones and objectives • Guide threat detection, threat hunting, incident investigation, and security operations workflows • Map detection content to MITRE ATT&CK, compliance frameworks, and industry-specific requirements • Stay current on emerging cyber threats, attack techniques, and industry trends • Recommend security use cases, dashboards, alerts, and reporting strategies • Present technical and business value to executive stakeholders • Deliver Quarterly Business Reviews and executive briefings • Communicate platform ROI, security outcomes, operational metrics, and strategic recommendations • Translate complex technical concepts into business-focused outcomes

🎯 Requirements

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field, or equivalent experience • Portuguese, Spanish & English language required • 8+ years of experience in cybersecurity, SIEM, SOC operations, security consulting, customer success, or technical account management • Experience with enterprise SIEM platforms such as Securonix, Splunk, Microsoft Sentinel, QRadar, Elastic Security, Exabeam, LogRhythm, or similar technologies • Strong understanding of Security Operations Centers (SOC), Threat Detection & Response, Incident Response, UEBA, SOAR, Cloud Security, Identity Security, and Threat Intelligence • Knowledge of MITRE ATT&CK, NIST CSF, CIS Controls, PCI-DSS, HIPAA, SOX, and ISO 27001 • Experience with log management, security event correlation, and detection engineering • Strong troubleshooting and analytical skills • Excellent communication, presentation, and stakeholder management abilities • Equivalent experience may substitute for the bachelor's degree • Preferred: CISSP, GCIA, GCIH, GMON, CySA+, Security+, or equivalent certifications • Preferred: Experience supporting MSSPs or large enterprise security programs • Preferred: Familiarity with AWS, Azure, and Google Cloud • Preferred: Experience with Python, PowerShell, REST APIs, and SOAR workflows • Preferred: Knowledge of data pipelines, security telemetry, and modern detection engineering practices

🏖️ Benefits

• Equal opportunity, inclusive, diverse, and discrimination-free work environment • Reasonable accommodations for qualified individuals with disabilities • Voluntary self-identification information handled confidentially and separately from application/personnel files • Information provided for self-identification will not affect employment or result in adverse treatment