Technical Account Manager

🕒 August 27

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kinaxis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

💰 $33M Venture Round on 2000-05

Consulting • Healthcare • Manufacturing

Kinaxis is a leading provider of supply chain orchestration solutions, specializing in AI-infused supply chain planning and management. Their flagship platform, Maestro, enables organizations to master complexity and optimize decision-making processes across the entire supply chain. By integrating advanced analytics with real-time data visibility, Kinaxis helps businesses improve operational efficiency, predict demand, and respond proactively to disruptions.

📋 Description

• Serve as the primary technical advisor for a portfolio of strategic customers • Develop deep expertise in customer environments, business processes, and solution architecture • Lead technical reviews to identify risks, optimization opportunities, and improvement plans • Investigate complex technical issues, perform root cause analysis, and drive resolution • Recommend and implement solution improvements, engaging cross-functional teams as scope and complexity require • Maintain technical ownership of customer production environments and overall solution health • Partner with Customer Success, Support, Product Management, and Cloud Operations to drive customer outcomes • Advise customers on best practices, platform capabilities, and evolving business requirements • Identify recurring issues, product gaps, and enhancement opportunities to improve customer outcomes • Contribute to TAM standards, methodologies, and knowledge sharing across the organization

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, Supply Chain, or a related field, or an equivalent combination of education and experience • 7+ years in customer-facing technical roles such as Technical Account Manager, Solution Consultant, Customer Success Engineer, or similar positions • 3+ years of hands-on Kinaxis Maestro experience, including solution development/authoring, configuration, integrations/data flows, and troubleshooting • Deep expertise supporting enterprise SaaS solutions and complex customer environments • Strong troubleshooting, root cause analysis, and technical problem-solving skills • Proven ability to influence technical and business stakeholders and build trusted customer relationships • Demonstrated ability to lead complex customer initiatives and work independently in ambiguous environments • Experience in supply chain, planning, logistics, manufacturing, or related enterprise business processes preferred • Working knowledge of SQL, APIs, data analysis, reporting, or scripting tools • Strong written and verbal communication skills, including the ability to present technical concepts to technical and non-technical audiences • Ability to travel to customer sites

🏖️ Benefits

• Flexible vacation and Kinaxis Days (company-wide days off) • Flexible work options • Physical and mental well-being programs • Regularly scheduled virtual fitness classes • Mentorship programs, training, and career development • Recognition programs and referral rewards • Hackathons