Technical Account Manager

Job not on LinkedIn

🕒 August 24

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $129.1k - $157.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HighlightTA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🎯 Recruiter

👥 HR Tech

💼 Consulting

Recruitment • HR Tech • Consulting

At HighlightTA, we simplify hiring by embedding talent partners into your team, leading recruitment projects, or managing your entire talent function. Our flexible, on-demand solutions let you scale up or down as needed, without long-term commitments or high agency fees. With decades of experience, our data-driven approach ensures fast access to top-tier talent, saving you time and reducing costs. Whether it's integrating talent partners, overseeing recruitment functions, or delivering one-off projects through our ProjectTA service, we tailor our solutions to meet your specific business needs. Ready to build exceptional teams? Let's connect.

📋 Description

• Lead implementation and delivery of standard and custom customer integrations. • Configure and support identity management solutions including SSO, SAML, SCIM, and JIT provisioning. • Execute post-launch customer identity migrations. • Coordinate custom API integration projects with customers and Engineering. • Manage technical implementation timelines and customer outcomes. • Deliver GraphQL API integrations supporting Metrics Widgets. • Configure and support Resource Library sFTP integrations. • Implement and support BigQuery Data Connector integrations. • Lead advanced data exchange solutions and future data products. • Advise customers on data architecture and API best practices. • Serve as a trusted technical advisor throughout the customer lifecycle. • Translate business requirements into scalable technical solutions. • Identify workflow improvements through integrations and automation. • Partner with Sales and Solutions Consulting during sales cycles. • Support Account Managers with technical strategy for upsell opportunities. • Consult on reporting capabilities, Metabase functionality, and technical solutions. • Collaborate with Product and Engineering on customer feedback and platform enhancements. • Serve as Tier 3 escalation point for complex integration and API issues. • Troubleshoot authentication, provisioning, API, and data synchronization challenges. • Partner with Engineering to investigate, prioritize, and resolve complex issues. • Ensure timely customer communication and resolution. • Develop and maintain customer-facing and internal technical documentation. • Create best practices and provide technical training to internal teams. • Lead strategic cross-functional technical initiatives and complex implementations. • Support other high-impact technical initiatives as needed.

🎯 Requirements

• 4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role within a B2B SaaS environment. • Experience working with enterprise customers, preferably within the retail technology space. • Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms. • Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers including Okta, Azure AD, Google Workspace, and Ping. • Experience delivering customer-facing technical implementation or professional services engagements. • Strong understanding of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts. • Experience with SQL, PostgreSQL, MySQL, or other relational databases is a nice-to-have. • Familiarity with Ruby on Rails or modern web application architectures is a nice-to-have. • Experience with BigQuery is a nice-to-have. • Experience using Jira/Confluence is a nice-to-have. • Experience supporting Metabase or other enterprise reporting/BI tools is a nice-to-have. • Retail industry experience or experience working with retail operations teams is a nice-to-have.

🏖️ Benefits

• Remote-first culture: Join a high performing, fully remote team and work where you're comfortable. • Stock Options: Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail. • Flexible time-off policy. • Monthly coffee-shop stipend. • Fully paid one-month sabbatical after five years. • World-class medical, dental, and vision policies. • Annual company off-sites in fun locations. • Paid day off every quarter to volunteer for a nonprofit. • Unlimited access to Udemy Business. • Career development conversations with your manager to support compensation growth.