Senior Manager, Technical Account Management – Enterprise

🕒 July 22

🇨🇦 Canada – Remote

💵 $162k - $171k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Hire, train, and develop the Technical Account Management team from the ground up • Define and refine the approach to Storefront Pro platform health and establish key metrics • Design and operate the team's operating model, including portfolio assignment, account tiering, coverage, and escalation paths • Develop intake and prioritization systems across external and internal stakeholders • Serve as a senior escalation point for critical issues and communicate with retailer stakeholders, including C-suite executives • Negotiate ownership boundaries among TAM, Customer Success, Project Management, Technical Support, Solution Architecture, and Engineering • Lead cross-functional initiatives to improve Storefront Pro deployments and operations • Synthesize systemic patterns to influence product and engineering roadmaps

🎯 Requirements

• 10+ years of experience in technical account management, solutions engineering/architecture, technical consulting, or engineering, ideally in SaaS or platform environments • 5+ years leading, hiring, and maturing engineering and/or engineering-adjacent teams • Outstanding communication and presentation skills, including liaising with VP-level and C-suite stakeholders on high-priority issues • Ability to define and drive large-scale transformation programs across a cross-functional landscape with measurable impact • Ability to analyze and diagnose complex platform integrations, including REST APIs, authentication, ETL, message queues, async patterns, error handling, and recovery • Ability to balance proactive and reactive approaches to technical health • Ability to thrive in a highly collaborative cross-functional environment • Experience founding or bootstrapping a TAM, professional services, or post-launch technical delivery function • Deep expertise in at least one area of enterprise architecture: loyalty, identity, payments, point of sale, or catalog • Understanding of grocery retail or e-commerce ecosystems, including in-store operations and last-mile fulfillment • Familiarity with multi-tenancy, CI/CD, cloud architectures, and gRPC/protobuf in addition to REST

🏖️ Benefits

• New hire equity grant • Annual refresh grants • Flexible work location (home, office, or coffee shop) • Regular in-person events • Market-competitive compensation and benefits