Technical Account Manager

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Fortinet

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

💰 $6.5M Series B on 2005-01

Cybersecurity • SaaS • B2B

Fortinet is a leading provider of cybersecurity solutions, focusing on securing networks, applications, and data across various environments. The company offers a comprehensive platform that includes advanced threat protection, secure access service edge (SASE), and networking solutions, all integrated into a single point of management. With a commitment to innovation and efficiency, Fortinet serves a wide range of industries, securing over 700,000 enterprise customers and government organizations globally.

📋 Description

• Collection, analysis and change recommendations of configuration information • Collection and analysis of customer network information • Collection and analysis of packet trace information • Recommend actions based on analysis • Customer education (gaps in networking, product knowledge etc) • Installation and configuration assistance • Reproduction of customer environments on lab equipment • Follow up technical cases and manage the right expectation until the closure of the cases • Conduct weekly status conference calls with customers to report status of open issues and projects • Conduct quarterly site visits for your managed accounts • Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America) • Develop best practice deployment and troubleshooting methodology documentation • Analysis of support request, completion of requests for information and documentation • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

🎯 Requirements

• Minimum of five years relevant professional experience preferably in the network industry • Strong network security and routing experiences • Scripting and Windows server app experience • Exceptional customer service orientation and strong communications skills • Proficient with MS Word, PowerPoint, and Excel • Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications • Willing to travel

🏖️ Benefits

• 100% company paid medical, dental, and vision coverage • Health Spending Account • Personal Spending Account • Employee & Family Assistance Plan (EFAP) • Critical illness and disability insurance • Life insurance • Group Registered Retirement Savings Plan (RRSP) with company match • Competitive Paid Time Off • Flexible leave policies • Paid health days