Senior Technical Account Manager – Cloud Compute

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions • Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements • Creating and executing customer success plans that drive adoption, retention, business value, and long-term growth • Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices • Guiding customers on AI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes • Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs • Driving customer success through regular business reviews, technical consultations, and proactive engagement • Maintaining operational excellence through management of key customer success metrics including Net and Gross Retention, NPS, Customer Health and cloud consumption growth

🎯 Requirements

• 8 years of relevant experience and a Bachelor's degree or its equivalent • Experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role • Strong understanding of cloud infrastructure, application hosting, networking, and modern compute environments • Experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives • Knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures • Ability to translate business objectives into practical cloud and AI adoption strategies • Proven success building trusted relationships with stakeholders ranging from executive leadership to technical teams • Strong communication, presentation, and consultative problem-solving skills • Experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs, or modern application platforms is a plus

🏖️ Benefits

• Healthcare • 401K savings plan • Company holidays • Vacation (in the form of PTO) • Sick time • Family friendly benefits including parental leave • Employee assistance program including a focus on mental and financial wellness