Technical Account Manager

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🕒 May 1

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Fable

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

Fable is a technology company focused on digital accessibility. Powered by inclusive research and testing with people with disabilities, Fable offers a platform for accessibility leaders, UX designers, product managers, and engineers to create inclusive products. Their services include accessibility testing, custom training, and tools like the Accessible Usability Scale. Fable’s client base spans multiple industries including retail, e-commerce, financial services, and media, and is trusted for its enterprise-level security. It was highlighted by its recent $25M Series B funding round, emphasizing its commitment to building a more accessible digital world.

📋 Description

• Own the post‑sale technical relationship for a portfolio of customers • Lead onboarding and implementation, drive adoption and value realization • Surface product feedback and act as a bridge between customers and product/engineering teams • Deliver measurable ROI, reduce time‑to‑value, and foster long‑term renewals and expansion • Lead technical kickoff calls and project‑manage the implementation process • Configure integrations, data feeds, and custom workflows to meet customer needs • Conduct regular health checks and usage reviews • Deliver tailored training sessions and advise customers on developing human risk programs • Partner with security leaders to integrate insights into their cybersecurity strategy • Build business‑case analyses and ROI reports to demonstrate realized value • Collect and synthesize customer feedback and influence product roadmap priorities • Develop trusted advisor relationships with technical and security stakeholders • Coordinate Quarterly Business Reviews (QBRs) to align on goals, KPIs, and success metrics

🎯 Requirements

• 3–5 years of customer‑facing technical roles in a SaaS environment (e.g., TAM, Solutions Engineer, Implementation Specialist) • Proven track record driving technical implementations and adoption for mid‑market or enterprise customers • Strong project management skills with attention to detail and accountability • Exceptional written and verbal communication skills; able to present to both technical and executive audiences • Customer‑obsessed mindset with a bias for proactive problem‑solving and escalation management • Experience in cybersecurity, risk management, or compliance domains • Familiarity with SIEM, IAM, UEBA, or SSO platforms (Nice-to-Haves) • Prior background in high‑velocity startup environments (Nice-to-Haves) • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience (Nice-to-Haves)

🏖️ Benefits

• Competitive base salary + bonus on renewals and expansions • Equity in a venture‑backed, high‑growth company • Comprehensive benefits: health, dental, vision, 401(k) with match • Flexible PTO