Senior Technical Account Manager

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Lead the technical relationships for a named set of merchants within a vertical or category; you will be responsible for building the trust of your technical counterparts while also fostering long-term relationships with all merchant partners • Manage and provide technical guidance for new merchant integrations, reducing your merchants' risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners, including betas and pilots • Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner • Provide early feedback to engineering and product teams while iterating on new products • Identify areas to improve operational efficiencies and onboard our merchants more quickly

🎯 Requirements

• 5+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key developer relationships • Comfortable reading code in at least two programming languages • Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!) • Confidence and fluency when discussing technical concepts with developers • Validated ability to lead important client relationships • Strong project management skills, capable of influencing internal and external partners to stay on schedule • Bachelor’s degree with a record of pushing yourself academically or equivalent practical experience • Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad • Familiarity with the payments ecosystem • Familiarity with web/mobile application architecture • Comfortable writing code in at least one language

🏖️ Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount