All Lines Claims Adjuster – Quality Assurance Specialist

🔥 4 minutes ago

🇨🇦 Canada – Remote

💵 $47.1k - $75.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Assess performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements • Identify trends and areas of opportunity for increased service efficiency, education and quality • Partner with stakeholders to ensure required and relevant data elements are accurately and consistently captured in the client relationship management system • Compile audit results and submit them to the manager for review • Provide audit results for quarterly stewardship reports • Monitor ongoing action item logs and project plans with appropriate stakeholders • Update vendor resources to mapping program • Perform other duties as assigned • Support the organization's quality programs

🎯 Requirements

• Bachelor's degree from an accredited college or university preferred • Full adjusting license in one or more provinces • Minimum of Four (4) years of investigative experience or equivalent combination of education and experience required • Minimum 5 years of claims adjusting experience • Demonstrated experience handling both personal and commercial lines claims • Strong background in adjusting auto and property claims from initial intake through resolution • Oral and written communication skills • PC literate, including Microsoft Office, Excel, PowerPoint products • Analytical and interpretive skills • Strong organizational skills • Ability to work independently or in a team environment • Ability to meet or exceed Performance Competencies

🏖️ Benefits

• Work-life balance • Caring culture • Career growth opportunities • Inclusive, barrier-free recruitment and selection processes • Accommodation available during recruitment if required

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