Senior Vice President, National Operations

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🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $165.4k - $264.6k / year

⏰ Full Time

🟠 Senior

👔 Vice President

👻 Ghost score 0%

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Oversee all field operations related to Sedgwick’s services and operating systems • Drive operational and organizational change and strategy • Optimize margins and ensure high-quality service delivery • Create and execute the strategic plan for Field Operations • Achieve the annual Field Operations budget • Review monthly operating reports, leverage network successes, and promptly address problem areas • Manage key margin metrics, including aged work in progress (WIP), accounts receivable management, and adjuster utilization • Represent the company at industry functions, conventions, and local events whenever possible • Participate as a key member of the Pricing Committee • Oversee service and file quality and identify trends and opportunities • Ensure an effective escalation process and appropriate handling of client complaints and inquiries • Work with the Legal Department to maintain field compliance and reduce potential errors and omissions (E&O) exposure • Perform other assigned duties • Support the organization’s quality programs • Travel as required

🎯 Requirements

• Minimum of a bachelor’s degree (B.A. or B.S.) from a four-year college or university, or an equivalent combination of education and experience in the loss adjusting or insurance field • Master’s degree preferred • Industry designations preferred • Prior P&L experience • Experience managing through people leaders • Experience in the insurance industry and/or loss adjusting • Strategic thinking • Excellent oral and written communication skills • Ability to understand and prepare complex reports, including business plans and budgets • Ability to interact effectively with clients and employees at all levels and project a professional image • Excellent computer skills • Ability to travel as required • Ability to define complex problems, interpret financial and operational data, draw conclusions, and take appropriate action • Ability to articulate and defend decisions with tact and clarity • Maturity, resilience under pressure, and flexibility

🏖️ Benefits

• Salaried compensation • Inclusive, barrier-free recruitment and selection processes • Accommodations are available during recruitment for candidates who require them

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